Micaela Lambardi Email & Phone Number

Brighton, England, United Kingdom

- Built course structures taking into account the learner experience and the desired outcome.- Created, automated and took away reports from the LMS. Worked alongside the MI Analyst to identify learning gaps in the company.- Made consultations with stakeholders in order to implement the best learning practices and create the desired learning solution.- Created and saved course shells as templates to speed up the process of creating new courses.- Supported my colleagues in different projects using authoring tools (Elucidat, Articulate 360) to create learning packages.

Brighton, England, United Kingdom

During my time in this role, I acquired new skills and improved the ones I already had.- My customer service skills improved a lot. I was able to help customers efficiently and quickly.- I learnt to deal with customers' complaints and how to solve them. I investigated the issue, communicated with third parties and closed those tickets once the customer was satisfied with the resolution.- I had to escalate inquiries to the appropriate team, when necessary.- Improved my AHT and cases closed per day by 25%, reducing customers' waiting time on the line while keeping the company's values very close at heart.

Brighton, England, United Kingdom

— Write and deliver weekly posts that reach over 800 subscribers.— Create interesting and click-worthy headlines that make subscribers wantto read the full piece.— Promote each new post on different social channels to attract newreaders.

Community Manager & Publicidad

Copywriting