Micaela Nicole Roxas Email and Phone Number

- Assisting customers’ inquiries through E-mail andprocessing transactions for refunds, invoices, and returns.- Handling inquiries such as item modification, deliverytime frame, delay orders, and account information.- Promoted from CSR 1 to CSR 2.- Tasked to be one of the OJT Trainers that aims to guideand assist new agent/s throughout their regularization.

Attending to guests’ concerns and needs, ensuring theirsatisfaction by giving them excellent and qualitycustomer service.- Cashier reliever and tasked with encoding daily salesand sending it through E-mail and Viber during relievingday/s.- Daily updating of the senior and PWD logbooks.- Daily monitoring and inventory of supplies andproducts.