Micaela Dal Mas Email and Phone Number

My main focus was creating a great user experience and proposing viable, research-driven solutions in an early-stage marketplace startup. I collaborated closely with design, operations and led tech teams to align priorities and achieve product goals, ensuring seamless execution from inception to market delivery.• Built and led an agile development team, ensuring high-quality product delivery and continuous improvement.• Established an analytics team to gather performance data and develop KPIs, driving informed decisions and enhancing user engagement.• Partnered with the CEO to define and execute strategic product roadmaps through in-depth research and benchmarking.• Developed robust customer support processes with the operations team, ensuring effective handling of product-related inquiries.• Led the launch of product improvements, including events and payment features, and defined an iterative migration process to implement technologies that enabled us to scale our product.

My journey at Logyt was a hybrid role, balancing responsibilities as a Product Owner and Scrum Master. On one side, I focused on leading BI development projects, supporting internal training, and enhancing UX/UI. And also an active participant in a Kaizen table, where we discussed and implemented strategies for improving agile practices, promoting continuous delivery, and ensuring the well-being of our teams. • Created a new BI spin-off product that introduced a new revenue stream with minimal cost impact by leveraging our existing architecture.• Developed a new ad-hoc reporting support service, generating a new revenue stream and providing the customer success team with a powerful tool to foster closer relationships with customers.• Successfully implemented adaptive planning processes with OKRs, facilitating product discovery dynamics and ensuring the incorporation of client voice, business goals, and diverse viewpoints into the product.• Facilitated business strategy definition meetings along side the key partner of Logyt

At Law my main responsibility was opening a new branch in the Buenos Aires region, handling everything from location selection to building key partnerships. As well as designing and developing a software system for cargo tracking, develop and implement internal processes for better distribution and cargo control. My main acomplishements were the incorporation of a new higher-retability service, the incorporation of OTIF metrics, and the enhancement of our delivery efficiency from 80 to 95% in less than 1 year.

At Tate & Lyle, an ingredients sales company for the food industry, I began as an administrative receptionist supporting the Customer Service & Logistics team with distribution planning and stock control. After 2 years, I was promoted to Logistics and Customer Service Manager for Argentina, Paraguay, Uruguay, and Bolivia. In this role, I acted as a link between clients, commercial teams, and third parties (warehouses, customs brokers, and production), conducting forecast planning to ensure timely product delivery, complying with export and import regulations, managing materials registration, and performing cost analysis.

I organised sport and recreational activities and events for age groups 3-6, 6-10 and 10-13.

I organised recreation and early stimulation activities for ages between 8 months and 7 years.