Mica Meisner Email and Phone Number

• Evaluate market trends and recommend products to customers, based on business needs and goals.• Be informed of market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided.• Communicate and collect accounts receivable as necessary, working with the credit department and client; collect all balances due based on approved credit terms.• Review and analyze daily and weekly reports such as special-order requests, customer bid files, and sales/gross profit margin data.• Perform administrative duties, such as preparing sales budgets and reports, maintaining sales records, processing credits, and pick-up requests, preparing sales quotes and menu suggestions, and filing reports.• Create and design menus for clients that match profit goals and align with brand.

• Scheduled and directed staff in daily work assignments to maximize productivity.• Optimized profits by controlling food, beverage and labor costs daily.• Updated computer systems with new pricing and daily food specials.• Prepared weekly payroll to keep up with projected weekly revenue.• Performed opening and closing procedures each day.• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.• Prepared, monitored, and maintained event budgets.• Attended and participated in industry events.• Designed contracts, collected fees and booked venues for events.• Directed florists, photographers, musicians and ceremony participants during pre-ceremony, ceremony and post-ceremony events.• Marketed and publicized special events in social calendars.• Assessed events planning services and related costs.

• Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.• Prepared, monitored, and maintained event budgets.• Maintained close communication with clients to mitigate service issues.• Selected event materials which aligned with clients' requests and vision.• Planned menus to align with event theme or budget, coordinated catering services and selected appropriate entertainment.• Assessed event success and identified improvement areas through client feedback.• Designed contracts, collected fees and booked venues for events.• Met with service providers to evaluate offerings and pricing structures.• Coordinated event catering, signage, displays, security and transportation for participants.• Assessed events planning services and related costs.• Collected detailed and comprehensible notes for each manager meeting to provide to business owner.

• Simultaneously managed two high volume restaurants seven to nine shifts per week• Introduced a new sales competition for servers to increase morale and sales• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.• Trained employees on additional job positions to maintain coverage of roles.• Assigned tasks to associates to fit skill levels and maximize team performance.• Recruited and hired qualified candidates to fill open positions.• Greeted and encouraged feedback from customers to implement in-store operational changes.• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.• Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.• Maintained ongoing system for development, recruitment, recognition and retention of employees and management

• Guiding, training, and scheduling for all front of house staff• Handling all guest conflicts and correcting any mistakes made within the steps of service• HR onboarding and training for all staff• Completed bi-weekly payroll report for both front of house and back of house employees• Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.• Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.• Boosted team morale and overall sales volume by creating employee incentive sales contests.• Researched and capitalized on emerging opportunities to build business and expand customer base.• Tracked monthly sales to generate reports for business development planning.• Managed employee payroll, hiring, termination, and training to ensure maximum productivity.• Supervised and trained 20 employees on successful selling techniques.

• Organized and maintained filing and document management systems by coordinating, archiving and purging files.• Developed administrative processes to achieve organizational objectives and improve office efficiency.• Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.• Tracked and submitted employee timesheets to accounting department for payroll processing.• Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.• Monitored attendance records by taking note of staff vacation time, sick days and personal days.• Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.

• Created purchase orders using Microsoft Excel• Scheduled and facilitated deliveries to and from job sites• Maintained positive vendor relationships• Worked with designers to create appropriate planting schedules• Partnered with community builders to acquire discounted materials through vendors• Collaborated with Project Managers to create project schedules.• Provided project analyst support to keep projects on track and within budget.• Sourced new vendors for purchasing needs.• Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.• Analyzed competitive prices, products and market-related information.• Worked with shipment companies to manage distribution.• Conducted market research to determine appropriate pricing.• Promoted, sold and secured new accounts.

•Answering incoming customer phone calls ranging from simple billing inquiries to repossession.•Provided education to clients regarding interest rates and state laws related to their loans.•Delivered prompt, knowledgeable solutions to address customers' loan service issues.•Handled routine and complex inquiries from customers, title companies, and vendors each day.• Audited files regularly to detect and correct paperwork and processing errors.• Monitored loans to verify adequate and current insurance coverage.• Examined and verified information in loan application and closing documents.• Scanned and uploaded loan and related documents into system.• Checked applicant credit, personal references, and employment histories.

•Answered incoming customer phone calls ranging from simple billing inquiries and scheduling technicians to resolving advanced technical issues, while keeping detailed notations on each account• Maintained a high level of confidentiality when handling sensitive account information• Delegated daily tasks to team members to optimize group productivity.• Monitored team progress and enforced deadlines.• Fostered positive employee relationships through communication, training and development coaching.• Developed and monitored weekly staff schedules.• Offered constructive criticism regarding quality assurance on team phone calls.• Documented all executive meetings, provided details to Operations Manager.