Micaela Montero Dokser Email & Phone Number

Miami, Fl, Us

Miami, Florida, United States

Miami, Florida, United States

Lead a team of executive project managers to rollout new product implementations to Paycom’s thousands of existing clients. My team encompasses all East Coast and many Central time zone offices. Role includes building processes from the ground up, implementing across departments, working alongside other company leaders to ensure consistency, manage escalations, and employee development. With over $200 million in client revenue impact across the company, our Product Enablement team is a unique team designed to be agile and crucial to long term client success.

Miami/Fort Lauderdale Area

Project Management Role:• Create and manage implementation timeline for clients.• Guide new clients in their transition to Paycom Payroll and HCM SaaS by serving as a Human Capital Management consultant. • Identify and consult on business solutions for clients to ensure a perfect first payroll.• Present solutions to C-Level executives.• Drive employee engagement to embrace the industry's digital transformation.• Train clients on the Paycom system.Accomplishments as a Paycom Transition Specialist:• Transitioned over 100 clients for a total of $8 million in annual revenue for the company.• Awarded Transition Specialist of the month for the Miami office on 15+ occasions.• Awarded Transition Specialist of the 3rd Quarter of 2018 for the Southeast Region.• Awarded Transition Specialist MVP of 2018 for the Southeast Region. This was the first year of this award.• Awarded Transition Specialist MVP of 2020 for the Southeast Region. First to win this award twice. • Participated in Paycom's LEAD leadership program in 2017 and 2018.• Completed Paycom's selective Emerging Leaders program in 2018. Selected as part of the first class from my department. • Received Six Sigma White Belt. • Received my department’s most client reference letters in 2017, the last year this metric was tracked department wide.• Contributed to over 7 internal committees to improve company processes and products as an alpha member. These include the rollout of Paycom’s award winning BETI product, internal development of our project plan (used in all implementations), and improved processes for benefits implementations as a benefits ambassador.

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area

• Served as Leader on Duty, responsible for all that takes place in the building, managing over 150 collective employees.• Oversaw the Guest Experience sections of the store directly, including the Service Desk, Front Lanes, Starbucks, and Target Café, as well as overall service in the store. My responsibilities to these areas included scheduling team members and team leaders, supervising progress of projects and routines, solving guest issues to provide amazing guest service, and setting up all areas for success. • Drove sales for the store by: utilizing sales and detailed metrics reports to create solutions and routines, including a method of accountability for the front lanes supervisors; analyzing in-stock opportunities and devising plans to fill the salesfloor; highlighting sale and price cut opportunities for guests by monitoring correct Ad and other sale signage; keeping the store branded and driving amazing guest service and loyalty programs to encourage guests to come again repeatedly.• Utilized Microsoft Excel and other software to organize data from metrics reports and teach others how to manage their data. • Took part in several Human Resources tasks, such as monitoring and following payroll figures, hiring and managing talent, compiling and delivering end-of-the year performance reviews, and coaching and mentoring team members and leaders to improve performance.

University Of Florida, Gainesville, Fl

• Selected from a pool of 30 interns to be the sole Target representative at over 40 campus recruitment events including career fairs, classroom presentations, and student organization events.• Created and maintained professional connections with over 25 student organizations and professors around campus.• Worked with my Campus Recruiter to compile a year-long plan that would surpass the 2014-2015 hiring goals, including using Microsoft Excel worksheets to track contact lists, hiring progress, etc.

Aventura, Fl

• Successfully participated in and completed a 10 week program to develop my leadership skills and learn the retail management industry. • Utilized several detailed reports to track sales and customer service patterns in order to pinpoint areas of improvement and increase the overall metrics of the store. • Contributed to a 30% sales growth in soft-lines by heading a mannequin test roll-out for the company. • Lead a team of over 100 individuals and expanded my skills of delegation, time management, leadership, and customer service. • Helped to lead several corporate visits and increase the perception of our store.

University Of Florida, Gainesville, Fl

• Utilized customer service skills to accommodate patrons during events in usher, security, or technical shifts.• Recognized by supervisors as being approachable, proactive, and having great communication skills.• Hired as a Federal Work Study Scholarship student recipient.

Aventura, Fl

• Supervised the art camp and cared for the safety of over 50 campers ages five to ten and planned their weekly trips and activities.• Supervised over eight employees, including writing performance reviews and conducting weekly update meetings.• Created detailed weekly “Camp-o-Grams” to update parents on relevant weekly camp information and addressed parent’s concerns and needs.

Aventura, Fl

• Tutored mathematics, sciences, languages, and ACT/SAT preparation to K-12 students individually and in classes of ten.• Conducted over ten interviews for recruitment for tutor positions which resulted in two new employees. • Created weekly schedules for over five tutors.