Micaela Santos Email & Phone Number

Southampton, Reino Unido

Day to day liaison with field teams, suppliers and site owners to ensure access to site, permitsto work and all necessary materials and equipment are available at site to ensure work arecarried out at prearranged times time and service levels.Updating of SSG and customer case management systems (SID) with case update notes. Preparation and distribution of case update reports. Assistance and Preparation of daily, weekly & monthly reports to management and customers. Maintain Services and customer quality standards. Other duties appropriate to the level of this role.

Southampton, Reino Unido

Approver and support role to the PPM - Pre Preventive Maintenance work teams who carry out the delivery of customer ordered workload that is associated with cellular network reactive maintenance works. Approving daily PPM work reports and action relevant revisits onward planning and updating. Updating of SSG and Customer case management systems with case updates and work reports/certifications. Assistance with daily, weekly and monthly reports to management. Maintain Services and Customer quality standards and meet customer demands.

Newbury

Requesting and raising Change Requests and Incidents for different projects. Deliver the best practises following Vodafone Change Management design. Analyzing the planned works and highlighting any discrepancies between what technology on site and the work carried out, also checking project clashes, restrictions and changes needs to be applied to the work before hand.Knowledge of the tool BMC Remedy and the processes in Changes Requests, Change Freezes and Exemption Requests.

Newbury

Engage with the customers about the brand and gave an exclusive experience with the products, targeting what would be more suitable using the best selling practises. Coaching and training team members on new coming products. Delivery assurance in terms of making sure that the shop is running to the best shop floor standards. Control and meet sales targets. Check and analyze the Key Performance Indicators. Share Management responsibilities resourcing allocation and weekly rota, payroll, cash control, stock control and stock takes, interviews, meetings and weekly calls with the area managers.

Leiria

Selling mobile phones, tablets, accessories, software and mobile data plans. Carefully explaining the advantages and differences of these devices to the interest of the customer. As an Assistant Manager, mainly dealing with back office responsibilities such as inventory and stock control, organizing current promotions, creating daily reports, making sure that the daily targets were achieved, and closing of the cash register at the end of each day.

Lisboa E Região, Portugal

Intership - Working mainly in the area of web design in terms of change, adaptation, creating layouts for new integrated websites. This involves also creating highlights, banners, applications for Facebook, newsletters, E-books, GIF’s and icons.

Art And Design, Art And Design

Web Design And Animation, Editorial Design

Department Of Graphic Design, Erasmus Programme