Micaela Warren Email & Phone Number

• Managed the $323M budget for the Global Services Department using Apptio’s Total Cost of Ownership software.• Partnered with IT Service Managers, HR, and Finance to set up and maintain accurate costing splits for applications, servers, projects, and other resources.• Implemented a series of reports and dashboards to visualize requested info from various partners across the business.• Identified inaccurate unit cost data and corrected it by establishing higher standards for source data from IT, the business, and vendors.• Represented the Technology Business Management (TBM) Office as a subject matter expert concerning IT Financial Management.• Served as the Business Relationship Manager on behalf of the TBM Office to facilitate agreements around innovations, streamlining opportunities, and other efficiencies by showing uniquely meaningful benefits for all stakeholders.

Chattanooga, Tennessee Area

Roles within IT – Financial Management, Availability Management, Service Level Management, Process Management, Supplier Management, Service Catalog, Knowledge Management, Business Relationship ManagementConsultant to – Service Level Management (IT), Service Catalog (IT), Software Compliance (IT), Stability (IT), Human Resources, Corporate Benefits, Actuarial Finance, Corporate Social Responsibility• Managed the $39M budget for the international Operation Services Department consisting of 20+ processes, 200+ employees, and 100+ contractors.• Created and implemented an initiative that is spreading companywide based on executive leader satisfaction. This involves building a teamwork mindset in an agile environment while helping the community. I continue to advise the committee that runs this initiative. • Created and presented a proposal for an onsite childcare center. Due to this being so well received by the Global CEO and the VP of Corporate Benefits, it is now being worked on by the Executive Leaders to be implemented in all locations internationally.• Took over leadership position of the Communications team for the Diversity and Inclusion Committee to realign and implement their strategy.• Represented the company in multiple partnerships involving research, operations, innovations, automations, and license or purchase decisions.• Produced monthly and ad hoc reports and models for senior management’s decision-making.• Led the organization through a complete structural and process change into an Agile and ITIL environment.• Brought in as a consultant to develop a new strategic direction for the department.• Brought in as a consultant to identify challenges and implement efficiencies and cost savings among the processes, primarily compliance areas.

Chattanooga, Tn

Assist in preparation of the Compensation Discussion and Analysis section of the 2015 Proxy Statement.

Cleveland, Tn

Prepare and review tax returns for clients of various incomes and situations.Gather information from clients to determine best treatment of additional deductible expenses.Supervise new tax preparers while guiding them through the organized process.

Cleveland, Tn

Assistant to Dr. Miedaner, JD, CPA and Tracey Davi, Secretary to the ChairResponsible for all aspects of class administration including grading, evaluating, bookkeeping, developing systems such as organization, and providing input from various perspectives.

Chattanooga, Tn

Assisted with implementation project for new enterprise-wide software system.Performed auditing functions pertaining to Sarbanes Oxley compliance with the Internal Controls Team.Participate in company-wide meetings to obtain an understanding of the corporate structure and the interrelationships of different functional departments.Enhanced system records for Unclaimed Property procedures.

Guided customers through technical process as a Photo Technician.Communicated with public in order to coach them on proper transactions in help with pharmaceutical purchases and as a cashier.

Pulaski County, Va

Accompanied, on piano, six choirs for schools and organizations in Pulaski County, VA.Delegated assignments and improved sound of ensemble as the student conductor.Directed and coordinated up to sixty members in each setting.

Master Of Business Administration (Mba)

Bachelor Of Science (Bs), Accounting W/ Piano Minor

Activities and Societies: Delta Mu Delta, Phi Beta Lambda, TSCPA