Micaela Yáñez Email & Phone Number

- Implemented integrations using NextGen and SQL to automate file processes.- Led customer and vendor calls for project coordination.- Organized tasks and tracked progress using Jira.

- Provide dedicated support for Microsoft Dynamics 365 customers, efficiently managing a backlog of support tickets. - Diagnose and resolve technical issues with clear communication.

- Trained in C# and .NET development.- Gained skills in SQL, DevOps, and unit testing.

- Collaborated with a cross-functional team to improve the client's website by conducting an audit of its strengths and weaknesses and analyzing competitors.- Utilized skills in user research, wireframing, prototyping, and testing to enhance the website's user experience and visual design.

- Sourced and evaluated candidates with diverse programming, testing, and design skills.- Conducted initial screening interviews and sent technical assessments.- Collaborated to optimize recruitment processes.

- Provided product and technical support to Amazon customers across multiple domains.- Researched and addressed customer inquiries.- Enhanced merchandise engagement.- Delivered excellent customer service through various communication channels.- In recognition of my expertise, I was invited to participate in new specialized support groups, and I also received a reward for being one of the top three agents for over three months during peak season, earning the title of "shining star" for my outstanding performance.

Bachelor'S Degree, Design And Visual Communications, General

The main focus of the career is learning communication, research, and analysis skills, oriented to visual design. We are constantly.

Ux/Ui Design Course

Frontend Development (React)

Analista En Tecnologías De La Información