Micah Athe Email & Phone Number

Greater London, England, United Kingdom

In my role as an IT Service Desk Associate, I handled the first line of support for technical issues, both remotely and onsite. I helped users diagnose and fix issues with hardware, software, and networks, providing technical support for Citrix XenApp, Genesys, Microsoft Remote Desktop Services (MSRA), Microsoft Active Directory (AD), email systems, and various enterprise applications. Utilizing the ServiceNow ticketing system, I tracked, documented, and resolved user inquiries and service requests through phone, email, and chat. I served as the initial point of contact for technical issues, created and updated documentation for common problems and their solutions, and escalated more complex issues to higher-level support teams when needed. Additionally, I performed routine system checks and maintenance tasks to ensure everything ran smoothly.

Hammersmith, England, United Kingdom

As an IT Support Technician at Sybarite in London, I played a pivotal role as the initial point of contact for both remote and onsite technical issues. Utilizing Jira’s ticketing system, I adeptly resolved and guided users through several technical challenges encompassing desktop, application, and networking issues. Using remote access software such as Microsoft RDP and Manage engine or addressing issues on-site, I focused on effective solutions. Additionally, my responsibilities extended to the assembly, repair, and upgrading of hardware, ensuring optimal functionality of all devices.I demonstrated proficiency in installing and configuring operating systems, software, and peripherals while prioritizing the regular backup of crucial company data to maintain its security. A meticulous record-keeper, I maintained an accurate and up-to-date log of all IT issues detected, facilitating efficient tracking and resolution. My commitment to streamlined operations extended to ensuring the timely update of software and licenses, thereby contributing to enhanced overall system performance. Furthermore, I played a key role in onboarding new employees, facilitating their fast integration into all IT systems.

London, England, United Kingdom

I thrived in a dynamic and fast-paced environment, where I interacted with a diverse range of customers on a daily basis, handling numerous inquiries with efficiency and professionalism. I have a proven track record of consistently surpassing both personal performance goals and company targets on a monthly basis. As part of my responsibilities, I took charge of managing the store inventory, meticulously ensuring that shelves were adequately replenished to meet customer demands. Additionally, I proactively initiated and implemented effective inventory control measures to maintain optimal stock levels and played a key role in the timely ordering of new inventories to support the business operations.

London, England, United Kingdom

I played a crucial role in supporting the seamless operation of kitchen production areas, actively contributing to basic food preparation tasks. My responsibilities encompassed a range of duties, including washing dishes manually and utilizing dishwashers, as well as maintaining the cleanliness of pots, pans, and kitchen utensils. Adhering to strict hygiene, health, and safety regulations, I consistently cleaned and sanitized kitchen areas. Additionally, I undertook responsibilities such as sweeping and mopping the kitchen space and managing waste disposal. Regular quality assurance audits were part of my routine, ensuring compliance with daily cleaning rotas to maintain optimal standards. Furthermore, I took charge of the safe storage of crockery, cutlery, and glassware, contributing to an organized and efficient kitchen environment.

London Colney, England, United Kingdom

Utilizing Bootstrap, I successfully implemented responsive web designs that significantly improved overall user engagement. My expertise extends to developing front-end interfaces using modern JavaScript frameworks, HTML5, and CSS3, aligning code with industry and company standards. Additionally, I demonstrated proficiency in crafting object-oriented code to ensure robust and scalable solutions. Moreover, I played a pivotal role in customizing website content efficiently through WordPress, thereby contributing to enhanced content management practices.

London, England, United Kingdom

In my role, I have consistently ensured the highest standards in meal preparation. This includes various tasks such as washing, chopping, and storing food items with meticulous attention to detail. Additionally, I am responsible for the cleanliness and sanitation of the food preparation area and utensils, emphasizing a hygienic environment. Collaborating closely with Care Assistants, I contribute to the seamless delivery of meals to both staff and patients in their respective rooms. My duties extend to the overall upkeep of food storage areas and the refrigerator, where I consistently apply thorough cleaning practices, including sweeping and sterilizing. I contribute to the overall quality of service and the well-being of individuals in the care setting.