Through Compri Consulting I worked primarily with the ITS team atDenver Water as a Windows System Administrator. I was taskedwith the following during my contract:● Management and administration of the Solarwinds alerting andmonitoring for 500+ systems (servers, network devices, etc.).● Daily care tasks for all Hyper-V environments.● Review and remediation of file share permissions.● Migrating file shares onto high-availability platforms includingon-prem Failover Clusters and Sharepoint/Teams files for over1000 employees..● Build and deployment of HPE server hardware and software in Productionand ICS (SCADA) environments..● Management of the VEEAM/Cohesity backup platforms for 300+servers and all file shares..● Documenting processes and procedures.During my tenure with Compri Consulting I was able to leveragePowershell to automate much of the Hyper-V care tasks, reducing thedaily commitment to this task by a factor of four.

ERC Pathlight is a network of mental health care clinics spanning theUnited States and headquartered in Denver, CO. While working for them, Iwas tasked with several projects:● Implementing, testing, and deploying VPN solutions for remoteemployees● Build and deployment of VMWare hosts and VMs for remote sites● Organizing and automating ticket flows to improve departmenteƧciency and oversight● Review and remediation of critical systems (load balancers,security and anti-virus, MFA)● Documentation and standardization of processesDuring my tenure with ERC Pathlight, I also took the opportunity to takecertification courses in the ServiceNow ITOPS platform.

Duties:Maintain computers, software, email accounts, networks, servers, and various other systemsSupport business initiatives to streamline support and management processes, both internally and for clientsUpdate and maintain documentation to ensure highest service levels for clientsCollaborate with vendors and external partners for both remote and on-site repairsDaily, weekly, and monthly checks and reports on backups, security software, OS patches, drivers, etc.

Began as Tier I Service Desk with the following duties: • answer phones • log tickets • perform simple desktop repairs and configurations • image new computers Moved up to Tier II within a year, began working on several projects: • Windows 7 upgrade, entire enterprise (250+ computers) • VMWare implementation for virtual machines • VMWare Mirage administration for imaging physical hardware • Deployment of timekeeper kiosks • Clean up Active Directory • Train new employees • Manage ticket queue • Write process documentation for company wiki

• Installed and maintained company IT assets (computers, printers, phones, networking equipment, etc.) across the enterprise (corporate HQ in Phoenix, AZ, 7 day care locations in AZ, 4 in NV, and 3 in TX) • Repaired, replaced, or refurbished broken or damaged equipment • Set up and configured email accounts for the enterprise (POP, Outlook, Macmail, Android, iOS, Blackberry) • Performed weekly backups of file servers and assisted with remote backups when necessary for daycare locations • Maintained inventories of assets, daily logs of activity, and mileage driven for reimbursement • Ensured proper disposal and recycling of outdated and completely broken IT equipment

• Assisted customers with technical issues regarding their cable internet and VoiP services via phone and remote desktop support • Maintained a record of each customer interaction and logged it into the company database • Some clerical and training duties as requested

• Facilitated daily conference calls via GoToMeeting software • Provided remote support via same software • Helped to maintain product visibility across multiple online sources • Developed and maintained company website • Performed background checks on potential employees • Advised on IT asset purchases (hardware and software)

• Assisted customers with elevated technical issues regarding their standard or hi-definition satellite television service • Maintained a record of each customer interaction and logged it into the company database

• Assisted customers with technical issues regarding their AT&T DSL Internet service, including installing new service, setting up email accounts and clients, and problems connecting with Ethernet or wifi. • Assisted other reps with difficult calls/customers when needed • Maintained a record of each customer interaction and logged it into the company database • Some clerical and training duties as requested

• Assisted customers with making payments via phone for their cellular service • Explained and resolved any billing inquiries from customers • Maintained a record of each customer interaction and logged it into the company database • Some clerical and training duties as requested

• Assisted customers with issues regarding their bills and services related to home phone service, DSL Internet, cellular, satellite TV, home phone equipment, answering machines, and services on their line (i.e. Caller ID, voice mail, etc.) • Explained and resolved any billing issues • Upsold AT&T products during every interaction • Maintained a record of each customer interaction and logged it into the company database

• Assisted customers with billing and technical issues regarding their long-distance phone service • Maintained a record of each customer interaction and logged it into the company database • Some clerical and training duties as requested

• Maintained nationwide sales contacts for company product (training software for various computer programs and systems) • Marketed company products directly to public at trade shows • Negotiated contracts for businesses of all sizes, from local retailers to national chains and educational institutions • Designed and built training software for various systems, including Windows NT4/2000, NovellNetware, and Red Hat Linux

• Maintained schedules and statistics for up to 30 employees at a time • Generated daily reports for the center and regional managers and the payroll department • Assisted reps with difficult customer interactions • Designed and implemented employee morale boosters and other center projects • Interviewed and trained reps for advancement • Managed termination of reps for disciplinary issues