Micah B. Email & Phone Number

Pittsboro, North Carolina, United States

• Top leasing performer of mid-luxury residential apartments meeting or exceeding occupancy goals.
• Conducts friendly and successful apartment and community tours with prospective residents.
• Provides strategic and tactical business development identification, input, communication, and follow-up.
• Identifies fresh property promotional opportunities building business relationships locally to drive revenue targets.
• Maximizes long-term tenant retention through positive… Show more
• Maximizes long-term tenant retention through positive relationship building, entertainment activities, and attractive pricing.

Raleigh, North Carolina, United States

• Achieved a record-high renewal rate of 76% within 45 days of hire.
• Built strong relationships with new residents to foster open and honest communication, aiming to maintain delinquency rates below 7%.
• Supported property manager in controlling expenses to ensure adherence to budgetary constraints.
• Diplomatically resolved conflicts and monetary disputes with tenants, effectively reducing the risk of loss.
• Ensured prompt delivery of late rent notices per strict corporate… Show more
• Ensured prompt delivery of late rent notices per strict corporate SOPs, reducing conflicts and accelerating the eviction process when necessary to facilitate rental turnover.

Raleigh, North Carolina, United States

• Effectively tackled the high property delinquency rate by revamping tenant communication processes and ensuring strict adherence to leasing and eviction procedures.
• Expeditiously reviewed resident files and accounting records to identify unpaid or late fees, communicated with residents about outstanding balances, introduced new collection procedures for delinquencies, and enforced.
• Effectively de-escalated and mitigated disputes using soft skills… Show more
• Effectively de-escalated and mitigated disputes using soft skills, while adhering to corporate policies and procedures.
• Processed resident final account statements by applying appropriate deposit refunds, charges, and lease cancellation fees.
• Assisted the onsite manager in handling the client/owner relationships by conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed.

Raleigh, North Carolina, United States

• Provided front-line support to clients such as photographic marketing, property inspections, maintenance planning, and homeowner communication.
• Led onboarding inspections for future client-represented homes by visiting and documenting asset status, and quality and verifying rent readiness.
• Completed thorough move-in and move-out reviews using mobile field technology systems to generate reports for management and property owners.
• Used the company's large network of contractors… Show more
• Used the company's large network of contractors and vendors to expedite repairs and maintenance.
• Conducted regular safety and asset protection checks to ensure that occupied homes were maintained in accordance with lease agreements and not subject to tenant misuse.

Louisville, Kentucky, United States

• As a former college point guard, I coached with a deep understanding of basketball strategy, techniques, and game dynamics.
• Applied leadership skills to motivate and guide players on and off the court contributing to team cohesion and self-discipline.
• All athletic programs sidelined due to COVID-19.

Gastonia, North Carolina, United States

• Met with potential renters and conducted tours of available units.
• Applied payments to resident ledgers, scanned collection notices to resident portals, created and delivered non-sufficient funds notification letters, and updated lease information.
• Assisted with preparing new lease and renewal documents.