Micah Barker Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Florida, United States

As a Digital Imaging Assistant at Fanatics Inc., I executed digital imagery tasks within established service level agreements (SLAs) and coordinated seamlessly across multiple internal interfaces. I managed the daily collection, packaging, and dispatching of over 500 assets to outsourcing providers for image processing. My responsibilities included conducting quality checks on images to ensure compliance with company standards and promptly resolving any image issues. Additionally, I acted as a liaison to communicate content, status, and process updates, including art changes and image creation statuses.

Jacksonville, Florida, United States

During my tenure, I effectively utilized Microsoft Suite for document creation and advanced spreadsheet manipulation, streamlining daily operations. I trained seasonal associates in all studio operations, ensuring a high level of competence and efficiency across the team. My role involved resolving discrepancies in product entries before the studio process through effective written and oral communication skills. Additionally, I processed 100-300 products daily, including apparel and accessories, efficiently handling totes weighing 25+ lbs.

Jacksonville, Florida, United States

In this role, I prepared garments for studio shoots, leveraging proficiency with industrial equipment to ensure flawless presentation. I worked closely with stylists to contribute actively to the styling and photography of apparel, demonstrating a keen eye for detail and a creative approach. My responsibilities include organizing wardrobes, coordinating accessories, and maintaining impeccable garment conditions. I thrive in fast-paced environments by managing multiple tasks to meet stringent deadlines and uphold high-quality standards.

Jacksonville, Florida, United States

As an IT Support Analyst, I responded to over 40 daily help requests via phone and chat platforms, ensuring user satisfaction and timely issue resolution. I maintained IT service records and documentation while resolving and escalating complex issues to the appropriate teams. My expertise spans troubleshooting hardware and software issues, managing network configurations, and providing comprehensive user training. I am adept at deploying and maintaining IT infrastructure, ensuring system security, and optimizing performance. I consistently exceed service level agreements through a proactive approach and strong problem-solving skills.

Jacksonville, Florida Area

As a Client Services Specialist, I managed a shared client group of approximately 400-700 clients, taking full ownership of client cases until resolution. I proactively monitored the Perform system to identify and correct issues to ensure smooth operations. My role also involved troubleshooting accounting, tax, HR, and payroll problems, which required thorough research to answer client questions and resolve various issues effectively. I managed client accounts, resolved issues promptly, and ensured seamless service delivery. Lastly, I collaborated with cross-functional teams to tailor solutions that meet clients' unique needs, driving satisfaction and loyalty.

Jacksonville, Florida

In this role, I was responsible for contacting 80-100 vendors daily by phone to introduce and enroll them in electronic payment programs. I adapt to changing software systems to effectively guide vendors through the enrollment process and efficiently troubleshoot any system issues that arise. Also, I consistently achieve daily call volume targets, monthly enrollment targets, and quarterly performance metrics. Additionally, I have created documentation for internal processes to streamline operations and ensure consistency. I am adept at utilizing advanced software tools to manage vendor information and facilitate communication across departments.

Jacksonville, Florida

 Provided health insurance solutions to potential customers during the Annual Open Enrollment period. Presented solutions to existing customers on issues concerning billing, service, and plan benefits. Navigated various systems, including Seibel, to investigate complex problems regarding member accounts.

Bachelor Of Arts (Ba), International/Global Studies

Activities and Societies: Students of India Association, USF Bull Bhangra, Phi Sigma Pi Honors FraternityMinor: Religious Studies

High School Diploma, General Studies

Activities and Societies: Multicultural Society Science National Honor Society National Honor Society National Art Honor.