• Responsible for overall performance of Asset and public/private event operations and compliance of contract• Regular meetings with client to review programming, initiatives, budgets, subcontracts, operational reports and matters of concern• Coordinate daily Park and Event activities; maintain communication with stakeholders on projects, SOPs and improvements to overall Park operations• Provide monthly reporting to dual clients, including repairs, preventative maintenance, property condition issues and improvements • Manage vendor/client relationships to ensure service expectations, contract and insurance requirements are met and opportunities for savings are achieved; annually review scope and operational service• Perform property inspections documenting deficiencies and repair execution • Continually evaluate staff and operations identifying service enhancement opportunities • Develop accurate business plans and budgets in accordance with agreement; promote operating efficiencies, enhancements, sustainability and increased Park/Event utilization• Prepare and review financial reports for client on monthly, quarterly and annual basis complying with agreement requirements• Review/verify accuracy of invoicing; approve property expenditures• Set clear, concise directives to promote innovative ideas/solutions to meet or exceed client expectations• Act as representative agent for the Park and liaise between clients, Transwestern, Foundations, tenants, partners, and public interest groups • Work with Private Event Teams including manage budgets, update procedures, promote event offerings, provide support• Communicate operational/event information to vendors, client and partners to ensure successful event outcomes• Enforce policies outlined by Local Laws, Ordinances, and Rules• Liaise with City/State/Federal Agencies, share information regarding events and intelligence; coordinate security plans

• Responsible for overall performance of Asset and public/private event operations and compliance of contract• Regular meetings with client to review programming, initiatives, budgets, subcontracts, operational reports and matters of concern• Coordinate daily Park activities; maintain communications on upcoming projects, changes in SOPs, and improvements to overall Park operations• Provide monthly reporting, including budget variances; monthly repairs, preventative maintenance updates, and property condition issues• Manage vendor relationships to ensure service expectations and contract obligations, and insurance requirements are met and opportunities for expense savings are achieved; annually review scope and costs for operational services• Perform property inspections documenting deficiencies/repairs for implementation/scheduling• Continually evaluate staff/operations for service enhancements• Develop and administer an accurate business plan and budget in accordance with agreement; promote operating efficiencies, enhancements, sustainability and increased Park utilization• Prepare and review financial reports for client on monthly, quarterly and annual basis complying with agreement requirements• Review/verify accuracy of invoicing; approve property expenditures• Set clear, concise directives to promote innovative ideas/solutions to meet or exceed client expectations• Act as representative agent for the Park and liaison between clients, MBRE, the Foundations, partners, and public interest• Work with Private Event Teams including manage budgets, update procedures, promote event offerings, provide support• Communicate operational/event information to vendors, client and partners to ensure successful event outcomes• Enforce policies outlined by Local Ordinances, Park Regulations and Millennium Park Rules• Liaise with City/State/Federal Agencies, maintain mutually beneficial relationships, exchange information regarding events and security plans

• Responsible for overall performance of Park operations and compliance of contract• Regular meetings with client to review programming, initiatives, budgets, subcontracts, operational reports and matters of concern• Coordinate daily Park activities; maintain communications on upcoming projects, changes in SOPs, and improvements to overall Park operations• Provide monthly reporting, including budget variances; monthly repairs, preventative maintenance updates, and property condition issues• Manage vendor relationships to ensure service expectations and contract obligations, and insurance requirements are met and opportunities for expense savings are achieved; annually review scope and costs for operational services• Perform property inspections documenting deficiencies/repairs for implementation/scheduling• Continually evaluate staff/operations for service enhancements• Develop and administer an accurate business plan and budget in accordance with agreement; promote operating efficiencies, enhancements, sustainability and increased Park utilization• Prepare and review financial reports for client on monthly, quarterly and annual basis complying with agreement requirements• Review/verify accuracy of invoicing; approve property expenditures• Set clear, concise directives to promote innovative ideas/solutions to meet or exceed client expectations• Act as representative agent for the Park and liaison between clients, MBRE, the Foundation and public interest• Work with Private Event Team including manage budgets, update procedures, promote event offerings, provide support• Communicate operational/event information to vendors, client and partners to ensure successful event outcomes• Enforce Park policies outlined by Local Ordinances, Park Regulations and Millennium Park Rules• Liaise with City/State/Federal Agencies, maintain mutually beneficial relationships, exchange information regarding events and security plans

Assist in management of operations through implementation of operational procedures, conducting quality assurance walkthroughs, adherence and enforcement. • Conduct operational meeting with subcontractors.• Implement new and existing park policies.• Conduct Playground High Frequency Inspections• Develop and implement operational and securityplans for all events.• Act as a representative agent for the Chicago Park District.• Report all operational issues to Property Managers and GM and act on resolution.• Ensure cleaning, security, and operational standards are implemented daily.• Supervise various MBRES Concessionaires.• Assist and communicate with Private Event and Support Team.• Work with other departments to ensure the park functions effectively.• Communicate all operational and event information to operational vendors, Property Managers and GM.• Responsible for tracking lost and found items and responding to inquiries.• Responsible for all building and equipment maintenance.• Conduct daily operational walkthroughs

Provide dedicated support to Condominium Association and Board of Directors; Ensure Owners, Tenants, Commercial Owners, and Contractors abide by Association Governing Documents and Rules.Conduct the daily, weekly, monthly, and annual business of the Association; Process Leases, various requests, and work orders; Manage capital projects and ensure smooth operation; ensure clearly communicate with all parties, coordinate with building staff and contractors in order to complete all work and resolve any issues that arise. Manage building facilities, processes, and projects. Develop programs and systems to ensure efficient building and administrative operations.During emergencies ensure direct staff and contractors to mitigate damages and facilitate resolution and ensure uninterrupted operations for residents.

Provide dedicated support to Condominium Association, Board, and Property Manager; Ensure Owners, Tenants, Commercial Owners, and Contractors abide by Association Governing Documents and Rules.Assist in conduction daily, weekly, monthly, and annual business of the Association; Process Leases, various requests, and work orders; ensure clearly communicate with all parties, coordinate with building staff and contractors in order to complete all work and resolve any issues that arise. During emergencies ensure direct staff and contractors to mitigate damages and facilitate resolution and ensure uninterrupted operations for residents.

Provide support to Directors, Portfolio Managers, Property Managers, Owner/Co-Op Shareholders, Maintenance, Vendors and Home Owner Associations for Condos, Town Homes, and Single-Family Homes.Provide dedicated coverage and support for a portfolio of 30+ properties and extended coverage and support for 160+ properties in the Chicagoland area ranging in size from 15 - 2,500 units.Process lease agreements, respond to emergencies, correspond and follow up with all involved parties, process and enforce Association Rules and Regulations, fines, and charges; resolve issues and complaints.

Department Head; ensure profitability, manage expenses, maximize revenue; increase ancillary revenue 61% in 5 mo.Create and implement policy, expectations, position responsibilities, training, development, and goals.Develop successful customer focused team; improved guest scores 20% in 5 months; cut payroll budget 20% in 6 mo.

Department Head multiple outlets and banquets; monitor budgets, manage payroll, expenses, vendors and contracts.; improve service delivery, performance, safety, and sanitation; Improve service scores 20% in 4 mo. Develop policy, procedure, expectations, training, staffing, menus, pricing and goals for outlets and banquets; increase sales 15% YOY; increased banquet revenue 300% over budget.Collaborate with Sales team to set banquet menu pricing, assist with contracts, and operate as on property contact during banquet and meeting functions.

Department Head; 30+ staff dual hotel with 523 rooms; maximize revenue, manage payroll, staffing, and control cost of Front Office and F&B for 27MM+ property.Administer vendor contracts, relationships; order supply inventory; process, pay invoices; ensure exemplary service; resolve guest issues.Conduct performance evaluations, accountability, improve proficiency/efficiency of operation; company QA 92% or greater YOY.

Ensure consistency, accountability, Accounting best practices; update training, policy, procedure, create efficiency and cost savings; maximize audit protections, financial capture, reduce risk; achieve Platinum Accuracy (95% YOY) Internal Audit.Sole MOD, ensure productivity of all departments, safety of staff/guests, and maximize daily revenue; third party security contract negotiation; ensure training and accountability of security staff; develop, cross-train, and train staff, supervisors, security; provide leadership during emergency.

Manage 24/7 Valet/Doormen/Bell operations; full P&L responsibility; Increase sales 15% during tenure.Perform accounting functions, payroll, record keeping, negotiate contracts, city licensing and auto accident claim management; develop training, policy, procedure, and accountability systemsAudit daily, monthly and yearly accounts; ensure proper payment of leaser invoices; liaise Local Teamsters Union 727, ensure union registration, dues and legal notices posted/paid.