Oversee technical delivery for all presales and active client engagements in the healthcare space in North America. In addition to my previous responsibilities as an Enterprise Architect, this includes reviewing SOWs for scope and delivery commitments, managing budget through team structure proposals, and interviewing and staffing team members for targeted roles on upcoming engagements.

Manage delivery team(s) ensuring proper focus on scope, design best practices, and delivery timelines.Provide thought leadership to clients in designing business value driven solutions within Pega.Through being a trusted advisor, aid clients in finding further opportunities within their organization to use Pega to improve processes.Establish relationships of transparency and trust with clients, partners, and Pegasystems teams in order to maximize collaboration and project… Show more Manage delivery team(s) ensuring proper focus on scope, design best practices, and delivery timelines.Provide thought leadership to clients in designing business value driven solutions within Pega.Through being a trusted advisor, aid clients in finding further opportunities within their organization to use Pega to improve processes.Establish relationships of transparency and trust with clients, partners, and Pegasystems teams in order to maximize collaboration and project cohesion.Provide technical expertise through offering creative design solutions to challenging problems and guide developers in regular development tasks.Track delivery kpi such as staffing and budget for a set of projects and report on those metrics to the greater PMO/Delivery teams.Work with CSM and sales teams to identify and pursue opportunities at new and existing clients and provide thought leadership to presales teams in the solution consulting phase.Provide guidance to delivery teams on quality improvement by establishing governance cadence with proper tracking of quality KPIs such as defect rates and guardrails/compliance. Show less

Provide career mentorship a group of 10-15 resources within Coforge.Conduct biannual reviews with resources to provide constructive feedback to employees to grow their career.Engage with employees on a personal level to understand frustrations within the organization. This feedback is then used collaboratively amongst the resource managers to drive changes culturally and sometimes structurally to improve the quality of life for employees.Interview candidates for open positions and… Show more Provide career mentorship a group of 10-15 resources within Coforge.Conduct biannual reviews with resources to provide constructive feedback to employees to grow their career.Engage with employees on a personal level to understand frustrations within the organization. This feedback is then used collaboratively amongst the resource managers to drive changes culturally and sometimes structurally to improve the quality of life for employees.Interview candidates for open positions and provide recommendations to staffing based on both technical and interpersonal skills. Show less

Provide hands-on implementation, consulting and troubleshooting for BPM solutions built in Pega.Mentor resources in their roles as members of a delivery team and drive their personal growth.Support all delivery phases from a technical perspective by designing, building, and supporting end to end solutions.Augment the implementation teams of clients, partners, and Pegasystems to improve turnaround time and first time pass rate of defects for troubled projects in order to save the… Show more Provide hands-on implementation, consulting and troubleshooting for BPM solutions built in Pega.Mentor resources in their roles as members of a delivery team and drive their personal growth.Support all delivery phases from a technical perspective by designing, building, and supporting end to end solutions.Augment the implementation teams of clients, partners, and Pegasystems to improve turnaround time and first time pass rate of defects for troubled projects in order to save the project for all stakeholders.Provide design analysis for existing systems and work with clients and project leadership to roadmap improvements to processes and technology. Show less

Troubleshoot, repair, and install various network and A/V cabling in commercial buildings.Co-ordinate with clients and other equipment/services vendors to ensure timelines were kept and business value is met.Maintain an organized, clean, and safe work environment for myself and those around me.

Ensure proper destruction of data stored on computer systems for a national banking branch across various locations in the Pacific northwest as part of a hardware refresh program.Inventory and package equipment for shipment to a consolidated recycling site.Communicate with multiple IT help desks, an on-site technical lead, assistant technicians, bank management staff, and shipping staff to ensure the process was documented and by the book.Support bank staff through the validation… Show more Ensure proper destruction of data stored on computer systems for a national banking branch across various locations in the Pacific northwest as part of a hardware refresh program.Inventory and package equipment for shipment to a consolidated recycling site.Communicate with multiple IT help desks, an on-site technical lead, assistant technicians, bank management staff, and shipping staff to ensure the process was documented and by the book.Support bank staff through the validation period once new systems were installed and cloning was complete by answering questions that may come up and troubleshooting issues. Show less

Communicate with active and prospective clients to discover possible areas of growth in service subscriber count.Work with the leaders to design network and architecture solutions for clients.Troubleshoot network related issues to determine root cause and communicate with vendors to ensure our clients were operating at near-zero-downtime.