Micah Leclair Email & Phone Number

Lynchburg, Virginia, United States

• Responsible for the safety and well-being of 50 students living in the dormitory hall• Maintain records of rule violations, medical emergencies, resident conflicts, etc.• Serve as a leader, mentor, and confidant for each of the 50 students• Lead and coach a team of 8 hall leaders who provide emotional support for residents• Communicate all campus news, policy changes, and rule expectations to students weekly• Serve as the point of contact for the dormitory hall

Lynchburg, Virginia, United States

• Call center representative, acted as the first line of defense for students and parents with questions regarding on-campus housing• Maintained a welcoming environment at the front desk, greeted and directed office visitors as needed• Utilized de-escalation techniques when interacting with displeased students and parents• Assisted office managers with projects as needed