• Manage a team of 8 associates in HR Business Process Outsourcing; includes end-to-end recruitment, staff postings, secondments, re-employment, scholarship & internship management, leave and benefits administration, training administration, event management with two public agencies.• Work closely with Line Managers and Human Resource Business Partners, ensured smooth running of operations in accordance to prescribed policy, standard operating procedures and customers’ expectations.• Verify and approve deliverables of the team in accordance to standard operating procedures.• Identify strengths and weaknesses of individual associates, and coach and design suitable on-the-job training for them.• Work closely with Director to oversee the staff training and development, performance review and staff welfare.• Secretariat for BCO Meetings (Engage with stakeholders and attend meetings/discussion with customers on working level).• Worked on innovation proposals to redesign work processes to gain time savings and efficiencies.• Review SOPs / SLAs and fine-tune to meet agencies requirements.

• Adequately maintain a healthy manpower level amidst a tight labour market.• Involve in the planning and execution of the yearly Dinner & Dance (for 80 employees).• Oversees the Leave Management as well as the Performance Evaluation of the employees.• Manages the renewal of General Insurance and review of the Risk Assessment • Enabled a successful migration of an aged ERP system• Engaged with an external vendor to develop a mobile application for club members• Explored RPA to automate the processes

• Adequately maintain a healthy manpower level amidst a tight labour market.• Involve in the planning and execution of the yearly Dinner & Dance (for 80 employees).• Oversees the Leave Management as well as the Performance Evaluation of the employees.• Manages the renewal of General Insurance and review of the Risk Assessment • Enabled a successful migration of an aged ERP system• Engaged with an external vendor to develop a mobile application for club members• Explored RPA to automate the processes

• Adequately maintain a healthy manpower level amidst a tight labour market.• Involve in the planning and execution of the yearly Dinner & Dance (for 80 employees).• Oversees the Leave Management as well as the Performance Evaluation of the employees.• Manages the renewal of General Insurance and review of the Risk Assessment • Enabled a successful migration of an aged ERP system• Engaged with an external vendor to develop a mobile application for club members• Explored RPA to automate the processes

• Verifying and entering invoices into systems• Preparing accounts for GST submission• Assistance in month-end and year-end closing• Experience in UBS Accounting Software

• Utilization of Excel spreadsheet for the compilation of logistics in both office and storeroom, accounting for all the items purchased.• Successfully organized a laughing workshop for the staff at Changi Airport.• Assisted several contractors in providing information to complete projects at Changi Airport.

• Management of various stalls in prime location, working individually and as a team, hitting the sales target every month.