In my role as a LIST Student, I am responsible for a diverse range of tasks that contribute to the efficient operation of IT services. I ensure clear and effective communication with individuals seeking IT assistance, providing timely support and resolving issues as needed. Additionally, I conduct daily checklists to verify that sound and video systems in all rooms are functioning properly, ensuring seamless operations.I also serve as the project lead for a workroom management initiative, where I oversee planning, execution, and team collaboration to improve workspace efficiency.

During my time at The Peoples Bank, I undertook various roles that allowed me to make significant contributions to the organization. Notably, I achieved the following:Provided comprehensive IT support to five different locations, serving approximately 100 employees.Demonstrated proficiency in assisting with Windows and Android systems, ranging from basic questions to more intricate technical challenges.Successfully resolved networking and software issues related to Android tablets.Constructed an average of six new computers per year while also conducting video conferences for fellow employees.demonstrated adeptness in troubleshooting a diverse array of technical complications, encompassing problems with Outlook, Teams, Word, Excel, CSI Nupoint, and eSign.Meticulously reviewed and analyzed 30 Firewall reports on a daily basis.Actively participated in the installation of networking cables and Wireless Access Points (WAP) across five locations.Assumed the responsibility of training employees on a variety of applications, including but not limited to Word, Excel, Teams, Outlook, eSign, CSI Nupoint, and other Windows-based software.Collaborated in the auditing of reports, contributing to the accuracy and integrity of the bank's records.This comprehensive description highlights the diverse responsibilities I undertook during my time at The Peoples Bank and showcases the valuable contributions I made to the organization.