Director, Experience Recovery Operations
Current
Jan 2024 - Present
AeroLeads people directory · profile
Micah Sampson Email & Phone Number
Director, Experience Recovery Operations @ Intuit | Six Sigma Black Belt | Inventor (AI Patent Holder)
at
Intuit
1 work email found
@intuit.com
2 phones found area 650
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Director, Experience Recovery Operations @ Intuit | Six Sigma Black Belt | Inventor (AI Patent Holder)
Location
Mountain View, California, United States
Company size
Who is Micah Sampson? Overview
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Quick answer
Micah Sampson is listed as Director, Experience Recovery Operations @ Intuit | Six Sigma Black Belt | Inventor (AI Patent Holder) at Intuit, a company with 5 employees, based in Mountain View, California, United States. AeroLeads shows a work email signal at intuit.com, phone signal with area code 650, and a matched LinkedIn profile for Micah Sampson.
Micah Sampson previously worked as Director, Experience Recovery Operations at Intuit and Head of Customer Experience - Fintech & Workforce (Payroll/Time) at Intuit. Micah Sampson holds International/Global Studies from Dickinson College.
Company email context
Email format at Intuit
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{first}_{last}@intuit.com
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Profile bio
About Micah Sampson
As the Head of Customer Experience at Intuit, I lead a team of customer experience practitioners who are passionate about delivering exceptional service and value to our customers. We work with product managers, developers, and partners to identify and solve customer problems, optimize business processes, and drive customer loyalty and retention.With over 10 years of experience in customer experience and customer success product leadership, I have a proven track record of improving customer satisfaction, reducing churn, and increasing revenue in the fintech and workforce domains. I have completed Six Sigma Black Belt training and applied analytical skills and data-driven approaches to enhance the quality and efficiency of our products and services. I have also published a blog post on the Intuit Developer Blog, sharing my insights and best practices on building successful apps on the QuickBooks platform. I also hold a patent.
Listed skills include Quickbooks, Accounting, Bookkeeping, Payroll, and 33 others.
Current workplace
Micah Sampson's current company
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Intuit
11 roles
Micah Sampson work experience
A career timeline built from the work history available for this profile.
Head Of Customer Experience - Fintech & Workforce (Payroll/Time)
Nov 2021 - Jan 2024
Customer Experience And Customer Success Product Leader - Fintech
Aug 2018 - Nov 2021
Customer Experience And Customer Success Product Leader - Developer And Partnerships
Led a team of customer experience specialists to eliminate and proactively prevent customer pain points in products and business processes for the developer group responsible for supporting 3rd party applications such as Tsheets, bill.com, Square, American Express, Google, and PayPal.Influenced senior leaders and product managers by bringing the voice of.
Aug 2016 - Aug 2019
Senior Manager - Customer Experience (Specialized Projects)
Launched breakthrough projects and work, building them to a production and scalable state.- Launched and grew the customer service team for a new product, QuickBooks Self-Employed, in both the US and the UK- Embedded with the product team, designed and implemented customer experience experiments to drive improvement in the process for customers moving from.
Aug 2014 - Aug 2016
Senior Manager - Small Business Care - Saas
Fredericksburg QBO Site Leader responsible for maximizing revenue while managing costs for support and sales teams that handle multi-platform contacts and online chats. Manage the delivery of the Services and Support experience both customer facing resources and resources that enable the infrastructure and product capabilities. - Excellent communication.
Aug 2013 - Jul 2014
Manager
As manager, developed my team to become the top team in my business unit based on VOC/NPS survey.- Helped stand up outsourced partners in the Philipphines prior to our peak season- Trained agents globally, at our outsourced partners, on our SaaS product to deliver outstanding customer service to our customers- Provided leadership to our outsource partners.
Jul 2011 - Jul 2013
Sales And Support Rep
Started as a front line agent for QuickBooks Online and quickly proved to be a resource to other agents and managers. Consistently exceeded goals, mentored other agents, and promoted to head the new QuickBooks Online Payroll team in Fredericksburg. Received the Innovate and Improve award for contributions to the organization to streamline and improve the.
Oct 2010 - Jul 2011
Financial Advisor, Aams, Csna
Was competitively recruited to Merrill Lynch upon the purchase of A.G. Edwards by Wachovia.Earned the CSNA, Certified Special Needs Advisor, designation. Worked with families of special needs children to set up assets in a way to protect government benefits and provide for the child after the families were no longer able to take care of them
Jul 2007 - Jun 2009
Financial Advisor
Business owner like atmosphere (commission based), responsible for finding my own clients and growing my own revenue base; grew from no revenue to over $125,000 within one year; became a Financial Advisor to challenge myself and try something new, recruited by A. G. Edwards. Worked with school teachers to provide in-class education surrounding the stock.
Dec 2004 - Jul 2007
Project Manager
Market Central
Startup call center which grew from 80 seats to 500 seats during my employment; promoted to first management job within 6 months; consistently recognized in the company by CEO and VP, moved to new positions to challenge myself and based on business needs. Managed Outbound telemarketing programs and Inbound Retention/Customer Service programs for divisions.
Aug 1998 - Oct 2004
Team & coworkers
Colleagues at Intuit
Other employees you can reach at intuit.com. View company contacts for 5 employees →
AP
Aaron Pan
Colleague at Intuit
Greater Sydney Area, Australia
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MK
Margaret Knoblock
Colleague at Intuit
Encinitas, California, United States, United States
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CB
Clive Bert
Colleague at Intuit
West Palm Beach, Florida, United States, United States
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BM
Becky Merder
Colleague at Intuit
Carlsbad, California, United States, United States
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TQ
Ton Quenga
Colleague at Intuit
Phoenix, Arizona, United States, United States
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NS
Nathan Shupe
Colleague at Intuit
Greater Indianapolis, United States
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RC
Rami Cohen
Colleague at Intuit
Israel, Israel
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AC
Anavatya Cv
Colleague at Intuit
Chennai, Tamil Nadu, India, India
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MS
Morgan Sennert
Colleague at Intuit
Sparks, Nevada, United States, United States
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DG
Deb Gabel
Colleague at Intuit
Port Chester, New York, United States, United States
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Aaron Pan
Colleague at Intuit
Greater Sydney Area, Australia
View →
MK
Margaret Knoblock
Colleague at Intuit
Encinitas, California, United States, United States
View →
CB
Clive Bert
Colleague at Intuit
West Palm Beach, Florida, United States, United States
View →
BM
Becky Merder
Colleague at Intuit
Carlsbad, California, United States, United States
View →
TQ
Ton Quenga
Colleague at Intuit
Phoenix, Arizona, United States, United States
View →
NS
Nathan Shupe
Colleague at Intuit
Greater Indianapolis, United States
View →
RC
Rami Cohen
Colleague at Intuit
Israel, Israel
View →
AC
Anavatya Cv
Colleague at Intuit
Chennai, Tamil Nadu, India, India
View →
MS
Morgan Sennert
Colleague at Intuit
Sparks, Nevada, United States, United States
View →
DG
Deb Gabel
Colleague at Intuit
Port Chester, New York, United States, United States
View →
2 education records
Micah Sampson education
International/Global Studies
Dickinson College
Education record
Quantico High School
FAQ
Frequently asked questions about Micah Sampson
Quick answers generated from the profile data available on this page.
What company does Micah Sampson work for?
Micah Sampson works for Intuit.
What is Micah Sampson's role at Intuit?
Micah Sampson is listed as Director, Experience Recovery Operations @ Intuit | Six Sigma Black Belt | Inventor (AI Patent Holder) at Intuit.
What is Micah Sampson's email address?
AeroLeads has found 1 work email signal at @intuit.com for Micah Sampson at Intuit.
What is Micah Sampson's phone number?
AeroLeads has found 2 phone signal(s) with area code 650 for Micah Sampson at Intuit.
Where is Micah Sampson based?
Micah Sampson is based in Mountain View, California, United States while working with Intuit.
What companies has Micah Sampson worked for?
Micah Sampson has worked for Intuit, Merrill Lynch, A.G. Edwards & Sons, Inc., and Market Central.
Who are Micah Sampson's colleagues at Intuit?
Micah Sampson's colleagues at Intuit include Aaron Pan, Margaret Knoblock, Clive Bert, Becky Merder, and Ton Quenga.
How can I contact Micah Sampson?
You can use AeroLeads to view verified contact signals for Micah Sampson at Intuit, including work email, phone, and LinkedIn data when available.
What schools did Micah Sampson attend?
Micah Sampson holds International/Global Studies from Dickinson College.
What skills is Micah Sampson known for?
Micah Sampson is listed with skills including Quickbooks, Accounting, Bookkeeping, Payroll, Small Business, Lean Six Sigma Black Belt, Six Sigma, and Start Ups.
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