Micah Sanchez Email & Phone Number

Glendale, AZ, US

Chicago, Illinois, US

Responsible for troubleshooting and solving Client tickets created in SalesForce and ZenDesk to address issues with ActiveDisclosure which is their proprietary, cloud-based disclosure management solution that allows public companies to easily create, manage, XBRL-tag and file financial reports with regulatory agencies including the SEC. The.

Teaneck, New Jersey, US

Providing IT Service Desk support for Cognizant's clients primarily using ServiceNow as the ticketing system and used various other tools/applications in addition to this such as, ActiveDirectory, OKTA, SalesForce, Putty, Webex, Lotus Notes, Teams, an VPN services. in a Windows environment. Provided support for TJX Affiliates (TJ Maxx, Marshalls, Etc.).

Nashville, Tennessee, US

- Primary responsibilities include providing 'White Glove' service to all customers so all questions and concerns they are having regarding their Verizon devices and services are resolved in one call all while maintaining stat quotas, and adhering to call center standards, as well as Verizon policy and procedures. - Required to address any issues regarding.

- Duties were making sure the front and back of house had flatware, silverware, and cookware at all times to serve guests.- Performed closing duties in the back and front of house before shutting down for the night ensuring the back and front of house are clean and presentable for the next day's shift.-Daily janitorial responsibilities in front of house.

Woonsocket, Rhode Island, US

- Assisted customers with finding items, ringing up purchases, processing film for photo orders.- Verifying accuracy of weekly product orders and stocking items while maintaining a clean and orderly stockroom and keeping front of store presentable to customers. - Counting down cash register totals at the end of the day and making deposits in the store.

Tempe, AZ, US

I held two position at this company. For the first year I was taking inbound calls and the subsequent 4 years were in Email Support. Sales And Support Position: Duties included taking inbound customer calls while meeting a sales quota of $250 per day and solving any issues customers were having with their account or website functionality.Online Support.

Duties included fixing pool cleaners, assisting customers with checking pool chemistry (Chlorine levels, PH levels, etc.), and supplying information on care and rectifying any problems such as algae infestations. I also had the responsibility of opening and closing the store, training new employees, counting out registers at the end of the day, depositing.

Comptia A+ Certification, Information Technology

Computer Graphics