Micah Wells Email & Phone Number

Seattle, Wa, Us

I am currently managing deployments and decommissions for high value assets in secure data centers around the world. I am also assisting in facilitating repairs required on these devices and keeping stakeholders up to date on new hardware release and shipping dates.

Redmond, Washington, Us

M&S CREW (Customer Repair, Experience, Warranty) technical program manager- Responsible for tracking new operating system releases for NFF (no fault found) and SUR (same unit repair) lines in global repair facilities- Identifying and tracking issues in the release cycle for operating systems for NFF (no fault found) and SUR (same unit repair) lines- Updating repair process documentation for all currently supported devices including new and unreleased devices- Taking and editing photos of new and unreleased devices for internal documentation purposes- Liaison between internal software development teams and external repair partners

Seattle, Wa, Us

- Responsible planning and driving execution of projects supporting EC2 and CloudFront CDN- Organize and drive infrastructure, operations, and networking teams around backbone upgrade and new builds, globally- Regularly identifying business and operational needs, risks, wins, and challenges- Develop and maintain accurate timelines by working with stakeholders and across verticals to deliver for an ever-fluctuating customer demand- Mange greenfield AWS site deployments including; scheduling onsite field technicians, driving vendor infrastructure installation to AWS compliance for security and standardization, coordination of deployment engineering and prioritization of work regionally- Cross vertical coordination of projects and programs supporting Prime Video events such as Thursday Night football (US) and Premier League (EU)- Designing and coding proprietary TPM scheduling tool which automatically populates onto a metrics dashboard, saving TPM effort from previous tool by 68% per project- Planning commodity devices deployments in space constrained datacenters and colocations to reduce the footprint of required infrastructure- Deployment and cross-functional team leadership of Metropolitan Optical systems- Managing scaling of vendor-based backbone network programs and projects - Requesting budget changes for out-of-plan deployments or additional hardware required for a build- Contribute to Roadmap for Backbone TPMs

Redmond, Washington, Us

As a Deployment Coordinator (Project Manager) for Microsoft’s Puget Sound area mega lab, I have been responsible for lab infrastructure buildout, server, management, networking and storage devices deployment. I am regularly coordinating efforts between on-site teams and property stakeholders from various organizations to ensure project specifications while managing vendor crews on projects and deployments. Some of my accomplishments include:• Finding creative resolutions to and developing process documentation for issues that arise in new lab environments.• Track, manage and report key performance metrics, objectives and goals to property stakeholders. • Identify and develop initiatives and motivate team to accomplish set goals on strict timelines.

Redmond, Washington, Us

As a Senior IT Operations Analyst, I worked in Microsoft’s enterprise data centers responsible for protecting and maintaining Microsoft’s mission critical high value intellectual property through hardware support, secure hosting, and operating system configuration of high security business assets throughout the application lifecycle. Managing a trouble ticket queue for the data center co-locations in a SOC/NOC environment, and maintain a secure environment working with high business impact (HBI) and high value asset (HVA) devices. Supported major software deployment services such as Malware Scan, PKITA, Product Key, Codesign, Xbox, Surface, Windows out of band critical update services, and Anti-Piracy applications. Some of my successful accomplishments include:• Manage multiple high-level projects working with various teams.• Work across teams to successfully deploy multi-rack server and storage deployments• Run, test, and certify fiber throughout facility• Create and deploy new tools for operations and engineering teams• Handpicked for special assignments in various locations across the country• Created and maintained process documentation across several teams

Bothell, Wa, Us

• Evaluate technical issues and architect solutions based on time and resource limitations.• Evaluate and improve current processes to ensure complete client and employee satisfaction across multiple levels of management and users.• Assist end-users with varying technical knowledge on hardware, software, and networking issues to ensure they are happy, productive, and supported.• Worked with HIPAA regulated clients while maintaining data privacy.• Maintain and configure network appliances, Windows and Mac workstations, Windows and Linux based servers.• Lead multiple projects and teams to complete client requests to the highest customer satisfaction.• Create technical documentation for multiple software and hardware technologies.

Redmond, Washington, Us

While in the Executive Support position, I was able to confidently and effectively support C-level executives, EVPs, and CVPs with hardware, software, and networking issues while ensuring their work had minimal interruptions. Key successes in this position include:• Working with Microsoft Executives across the Redmond campus directly including the CEO.• Being invited to, and working, the off-site annual Executive Retreat.

Redmond, Washington, Us

While working as a Support Engineer, I was able to effectively maintain trouble ticket queue and assist Microsoft employees and contingent staff with hardware, software, and networking issues while communicating with users of varying technical knowledge. I was also personally responsible for rack server integration, installation, and configuration in a datacenter environment. Key successes in this position include:• Manage all IT systems for 5 buildings, over 3,300 end-users, and 8,000+ devices. (Apple and Windows-based devices)• Create installation and repair documentation for Microsoft SQL server appliances and the Microsoft Surface Hub.• Created application for technicians to use to better comply with standards of ticket notes and closers.

• Provided training to ~15 employees on OEM hardware including HP, Dell, Lenovo, Intel, and AMD along with Microsoft software.• Worked with customers and small business owners to ensure they purchased correct technology based on their individual needs.• Responsible for store open/close procedures including cash accountability.• Lead teams in developing and following through to completion on new projects

Assist customers to create the ultimate computing experience, setup and demonstrate products, interact with the Geek Squad, perform opening and closing procedures, stock/shelve/align products, cash control, training new employees, and provide additional trained knowledge regarding Best Buy practices/procedures, HP branded technology, AMD hardware, and Microsoft software.

Richfield, Minnesota, Us

Assist customers to create the ultimate computing experience, setup and demonstrate products, interact with the Geek Squad, perform opening and closing procedures, stock/shelve/align products, and provide additional trained knowledge regarding Best Buy practices/procedures, HP branded technology, AMD hardware, and Microsoft software. I was promoted to full-time after only three months of employment with the company, and again two months later as a Geek Squad agent.

• Managed computer network for 4 radio stations (on-air and online), studios, and offices across two states.• Maintained network and music servers, printers and technology including BYOD• Project manager in various IT-based projects.

• Managed computer network for 3 terrestrial radio stations (on-air and online), 8 online-only stations, studios, and offices.• Maintained network and music servers, printers and technology including BYOD• Project manager in various IT-based projects.• Upgraded radio group studio and server technologies to support multiple online stations as stand-alone or simulcast stations.

Successfully established a computer business repairing, building, troubleshooting, and networking computers for individuals and businesses. Also created websites and other computer/technology related services. Worked with local, state, and federal law enforcement agencies, assisted customers, repaired and built computers, setup and demonstrate product, shipping/receiving, cash control, and other duties associated with owning and operating the business.

Hs Diploma, Information Technology

Information Technology

Information Technology