Product Operations Manager
Current
Apr 2024 - Present
AeroLeads people directory · profile
Micah Abrams Email & Phone Number
Product Operations Manager at Guild Education
at
Guild
1 work email found
@guildeducation.com
1 phone found area 844
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Product Operations Manager at Guild Education
Location
Denver, Colorado, United States
Who is Micah Abrams? Overview
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Quick answer
Micah Abrams is listed as Product Operations Manager at Guild Education at Guild, based in Denver, Colorado, United States. AeroLeads shows a work email signal at guildeducation.com, phone signal with area code 844, and a matched LinkedIn profile for Micah Abrams.
Micah Abrams previously worked as Product Operations Manager at Guild and Senior Analyst, Product Operations at Guild. Micah Abrams holds Bachelor Of Science, Hospitality from Endicott College.
Company email context
Email format at Guild
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{first}.{last}@guildeducation.com
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AeroLeads found 1 current-domain work email signal for Micah Abrams. Compare company email patterns before reaching out.
Profile bio
About Micah Abrams
Customer-focused Product Operations leader with a track record of success in early-stage startups and pre-IPO companies. Experienced in building and scaling software support teams and influencing product roadmaps to balance user needs and engineering resources. Excels at communicating across both technical and non-technical teams. Looking to leverage skills and experience to continue building scalable products.
Listed skills include Wine, Resorts, Fine Dining, Restaurant Management, and 13 others.
Current workplace
Micah Abrams's current company
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9 roles
Micah Abrams work experience
A career timeline built from the work history available for this profile.
Senior Analyst, Product Operations
- Own resolution of student identity discrepancies to unblock > $200M in tuition invoicing, identified root causes, and influenced product roadmap to reduce frequency- Led product discovery work to change how learning partners request support, resulting in 40% more actionable ticket data- Liaise between Product/Engineering and Learning Partner stakeholders to ensure user feedback is incorporated into product- Lead technical implementations and product onboarding for new Learning Partners- Completed “Data Science with SQL and Tableau” certificate through eCornell
Sep 2022 - Apr 2024
Associate, Product Operations
Dec 2020 - Sep 2022
Technical Support Manager
- Built and led technical support team providing overnight and bilingual support to 60,000 daily active users globally for 8 proprietary products across three channels- Achieved customer satisfaction score of 98% and first response less than 15 minutes- Led technical support across entire Software Development Lifecycle including product testing, release, ongoing support, and deprecation- Managed ongoing training and career development plans for all individuals on the team, achieving 75% promotion rate- Developed 5-week onboarding program, reducing ramp time by 2 months- Built and maintained all support operations, processes, resources and responsibilities on a Google site to ensure documentation- Created defect prioritization process with input from Product, Engineering, and Customer Operations teams, resulting in 30% higher resolution rates- Implemented outage communication plan for Technical Support team with input from Senior Leadership Team, Commercial Team, and Product & Engineering Team
Mar 2018 - Mar 2020
Technical Support Analyst
Aug 2017 - Mar 2018
Software Support Specialist
Jun 2016 - Aug 2017
Assistant Manager
- Led team of 19 room service attendants to offer 24/7 in-room dining to guests in 222-room luxury hotel - Served as point of contact for VIP guests, leading staff to execute special guest requests, maintain guest confidentiality, resolve issues, and host private functions- Implemented Four Seasons Mobile App at DC property for use by 400-person staff and guests- Analyzed data to drive sales competitions and make operational decisions
Jan 2015 - Nov 2015
Four Seasons Hotels Management Training
- Led team of 30 waitstaff to serve up to 120 guests daily during lunch service- Responded to all guest complaints and assessed severity of incidents which required further follow up or compensation. Maintained 4.5 or above rating on OpenTable, Yelp, and TripAdvisor - Maintained inventory of all non-perishable products for a high volume ($11 million yearly revenue) restaurant to ensure operational success - Led five Spanish-speaking kitchen cleaning teams to support operations for up to 2,000 meals per day- Implemented Food & Beverage department extermination schedule involving five outlets
Jun 2013 - Jan 2015
Hospitality Teaching Assistant
- Instructed students in a required college course on the fundamentals of restaurant operations- Collaborated with college faculty to ensure alignment with course curriculum and educational standards of School of Hospitality Management- Responsible for creation of classroom materials, lesson plan creation, delivery of curriculum, and student evaluation
Aug 2011 - May 2013
1 education record
Micah Abrams education
-
Endicott College
FAQ
Frequently asked questions about Micah Abrams
Quick answers generated from the profile data available on this page.
What company does Micah Abrams work for?
Micah Abrams works for Guild.
What is Micah Abrams's role at Guild?
Micah Abrams is listed as Product Operations Manager at Guild Education at Guild.
What is Micah Abrams's email address?
AeroLeads has found 1 work email signal at @guildeducation.com for Micah Abrams at Guild.
What is Micah Abrams's phone number?
AeroLeads has found 1 phone signal(s) with area code 844 for Micah Abrams at Guild.
Where is Micah Abrams based?
Micah Abrams is based in Denver, Colorado, United States while working with Guild.
What companies has Micah Abrams worked for?
Micah Abrams has worked for Guild, Gospotcheck, Four Seasons Hotels And Resorts, and Endicott College.
How can I contact Micah Abrams?
You can use AeroLeads to view verified contact signals for Micah Abrams at Guild, including work email, phone, and LinkedIn data when available.
What schools did Micah Abrams attend?
Micah Abrams holds Bachelor Of Science, Hospitality from Endicott College.
What skills is Micah Abrams known for?
Micah Abrams is listed with skills including Wine, Resorts, Fine Dining, Restaurant Management, Hospitality Management, Wine Tasting, Time Management, and Menu Development.
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