Micah C. Email & Phone Number

Emeryville, Ca

● Administers an inventory system (eRS) through which retail coffeebars place orders, create waste records, post transfers, track inventory and usage, etc.● Creates new items for ordering in eRS, for depletion via the point-of-sale; maintains coffeebar order forms through item management; performs item cleanup when seasons conclude; solicits feedback from field on items needing action● Serves as the point-of-contact to coffeebar managers, district leaders, and key business partners for… Show more ● Administers an inventory system (eRS) through which retail coffeebars place orders, create waste records, post transfers, track inventory and usage, etc.● Creates new items for ordering in eRS, for depletion via the point-of-sale; maintains coffeebar order forms through item management; performs item cleanup when seasons conclude; solicits feedback from field on items needing action● Serves as the point-of-contact to coffeebar managers, district leaders, and key business partners for troubleshooting, assistance, and guidance in eRS● Administers the POS by managing seasonal program implementation, maintaining system database, and providing recommendations for work on behalf of the business● Maintains coffeebar hours and operations in directory, Peet’s website, and Peet’s rewards app● Tests rewards offers on the POS and on the rewards app; liaises with IT for optimal rewards execution● Creates allocation push plans indicating products and quantities to coffeebars per season● Liaises with Supply Chain on execution of push plans; troubleshoots with Supply Chain on fulfillment issues● Executes off-cycle inventory pushes as fulfillment issues arise● Successfully implemented eleven seasons within the point of sale in coordination with IT, Operations, and Marketing● Successfully implemented four beverage price increases across five different price regions; work included sunsetting a price region, shifting current price regions a tier, and adding a new price region this past increase● Successfully implemented three food price increases across eight different price regions● Successfully implements off-cycle IT requests in assistance to Marketing● Coordinated with IT on rollout of mobile order ahead● Assisted with ERP transition to Dynamics 365● Managed upgrade for eRS; directed changes to the system including key administrative changes and important system updates for coffeebar managers; coordinated with IT and vendor in the upgrade Show less

2 Folsom Street, San Francisco, Ca

• Administered case management software database, working directly with vendors to ensure system efficacy and integrity• Evaluated and analyzed cases in the LP systems to meet compliance standards established by the company• Processed invoices and validated accuracy for LP vendors; opened and tracked purchase orders• Created weekly transmission of case information to be sent to collection and theft database vendors• Generated various reports multiple times a week• Worked… Show more • Administered case management software database, working directly with vendors to ensure system efficacy and integrity• Evaluated and analyzed cases in the LP systems to meet compliance standards established by the company• Processed invoices and validated accuracy for LP vendors; opened and tracked purchase orders• Created weekly transmission of case information to be sent to collection and theft database vendors• Generated various reports multiple times a week• Worked closely with LP Operations, Employee Relations, and Global Compliance departments• Completed daily reviews of confidential reports generated from the Gap Inc. COBC• Researched cases and assigned to investigators, coordinating with them in case management and closure• Processed all civil and restitution payments and credits appropriate brands and departments• Researched all case-related inquiries and provided documentation for LP projects• Supported the Senior Director of Loss Prevention with scheduling, organizing meetings, coordinating with vendors, benchmarking, and other requests Show less

2 Folsom Street, San Francisco, Ca

• Conducted business impact analyses with global partners across cultural and language barriers• Synthesized disparate information to construct cohesive and understandable business resource guides for U.S. distribution centers and global offices• Collected data from business partners regarding different business functions, staff requirements, applications, and records• Researched business partners' regions and departments to create business continuity plans tailored to their… Show more • Conducted business impact analyses with global partners across cultural and language barriers• Synthesized disparate information to construct cohesive and understandable business resource guides for U.S. distribution centers and global offices• Collected data from business partners regarding different business functions, staff requirements, applications, and records• Researched business partners' regions and departments to create business continuity plans tailored to their specific needs Show less

2 Folsom Street, San Francisco, Ca

• Worked directly with management in running café.• Daily interacted and engaged with hundreds of Gap employees. • Maintained the aesthetic and mood of café.• Exercised excellent people skills through building relationships with Gap employees.• Created a positive and pleasant atmosphere to facilitate the transactional process. • Kept a personable presence to make Gap employees feel valued and appreciated.

Walnut Creek, Ca

Created a hospitable atmosphere to customers while engaging with them before washing and cleaning their vehicles. Worked together with coworkers to maintain an efficient and comfortable environment through dealing with time constraints and peak periods. Interacted with customers while handling money and forms of payment for car washes. Completed tasks with coworkers including the washing and detailing of vehicles, the cleanup of the wash itself, repairing different pieces of equipment… Show more Created a hospitable atmosphere to customers while engaging with them before washing and cleaning their vehicles. Worked together with coworkers to maintain an efficient and comfortable environment through dealing with time constraints and peak periods. Interacted with customers while handling money and forms of payment for car washes. Completed tasks with coworkers including the washing and detailing of vehicles, the cleanup of the wash itself, repairing different pieces of equipment, assisting customers when their satisfaction is not met, as well as opening and closing the carwash. Maintained a positive relationship with the owner of the wash and with coworkers, and manages in concert with those on staff. Show less

Bachelor Of Communication Studies, Magna Cum Laude

Transferred to San Francisco State University August 2014 after completing coursework in Political Science and Communications Studies.

Associate Of Political Science

Associate Of Communications