Micah Denney Email & Phone Number

Proactively engaged Fans to create a welcoming and exciting gameday atmosphere while assisting with general Guest service and building related information. Proactively promoted and drove adoption of the Orlando Magic mobile App and utilization of in-App features and how they enhance the Guest’s experience (mobile food and retail ordering, Magic.

Led a team of 160 Disney Vacation Club Associates working across 56 locations of the Walt DisneyWorld Resort with a daily average of 68 shifts.Responsible for ensuring appropriate staffing and adjusting same day staffing deficiencies in order tomaximize revenue at high performing locations.Held to monthly (as high as $51 million) and yearly ($470 million).

Led a team of 150 Operations Cast Members in the daily operation of Disney Vacation Club sales centers.Acted as the hiring manager for supervisory positions, with a specific focus on internal promotion and growth.Responsible for employee growth and professional advice program that saw around 10 different Cast Members gain promotional.

Lake Buena Vista, FL

Oversee the daily operation of revenue generating Disney Vacation Club sales centers. Prepare the sites for tours and ensure that the rooms are presentation ready for guests and tour guides. Be available to our Cast Members for any operations questions or guest situations. Provide recovery and find solutions for issues involving our guests.

Orlando, Florida, United States

Worked on a team responsible for implementing National Basketball Association safety protocol in regards to the COVID-19 Pandemic, including temperature screenings and verification of health screening information.Acted as a brand ambassador for the Orlando Magic when interacting with and checking in internal employees and third party vendors.Monitored and.

Orlando, Florida Area

Successfully completed 128 hours of leadership training in a classroom setting and 192 hours of leadership development in a practical setting on Main Street USA.Coordinated the opening nights of Happily Ever After, a new fireworks show, from a Custodial perspective.Answered and responded to radio calls for all Custodial situations on Main Street USA.Was.

Orlando, Florida Area

Assist Cast Members with a variety of needs ranging from benefit enrollment, scheduling, payroll issues, Cast admission, etc.Worked at a multitude of locations across Walt Disney World including all four parks and multiple resorts.Managed resources available to the Cast for their personal development and product knowledge.Trained incoming Cast Service.

Lake Buena Vista, FL

Organize cast service awards and recipients to ensure they reach the appropriate department and cast member. Assist in the planning, setup, execution, and tear down of cast events ranging from cultural celebrations for a few hundred casts to larger parties for a few thousand casts. Develop prize packages for winners of monthly cast reward card drawings..

Carrollton, GA

Assist in the daily operations of The Coliseum, including: routine maintenance, facility walk-through, weekly and special event meetings (attending, interacting, and offering suggestions), and observing daily risk management practices and procedures.Create staff schedules for special events for a crew of 20 members.Serve as the point of contact for the.

Lead crews of up to 20 members in the setup and tear down of events in a 6,500 seat arena. Manage event day operations as the sole staff member responsible for a $25 million dollar facility. Provide guest service during events by greeting guests, escorting elderly/disabled guests to seating, and providing descriptive and detailed answers to guests'.

Worked with a crew responsible for setting up, tearing down, and staffing special events. Observed and practiced risk management procedures in the implementation of setups and tear downs to ensure the safety of our staff as well as the safety of the guests. Provided courteous guest service interaction at various events as a greeter, one of the first faces.

Assisted guests entering the Magic Kingdom and dealt with many customer service issues regarding special assistance passes. Exhibited outstanding guest service and innovation in order to solve a problem with a newly introduced RFID technology while a permanent fix was being developed.Acted as crowd control for the busiest theme park in the world.Practiced.

Atlanta, GA

Greeted guests to Atlanta Silverbacks park while scanning and verifying their tickets for the events. After the events concluded I acted as crowd control to keep the guests off of the field. I was selected to help oversee a charity auction and assist the intern at the time in promoting season tickets to the guests.