Provides high-level administrative support to the Executive Director and Board. Primary responsibilities include overseeing executive calendars and scheduling, processing finance and accounting tasks, coordinating board/staff meetings and events, managing vendors and organizational logistics, and ensuring positive internal/external representation. Additional duties involve drafting communications, providing editing support, and ownership of document management systems. Strong focus on customer service, responsiveness, and enabling operational efficiency across the non-profit.

Effectively managed documentation and communication responsibilities, such as distributing board meeting minutes and actions to members, recording clear and concise notes to document all motions and decisions, and maintaining organized files containing governing documents, policies, and written consents. I provided signatory on official documents and board minutes, tracked detailed attendance records, and volunteered for special organizational projects of varying complexity. Additionally, I composed and disseminated monthly newsletters to subscribers, keeping them informed and engaged. Through these responsibilities, I demonstrated strong skills in documentation, record-keeping, administrative coordination, operational support, and clear communication.

Coordinated operational aspects to uphold the non-profit's mission. Oversaw organizational projects and initiatives while collaborating with the board and staff. Contributed to community outreach, fundraising campaigns, and awareness efforts. Promoted the organization and its critical family services like birth and breastfeeding support. Demonstrated strategic operations planning, project management, board collaboration, community engagement, fundraising leadership, and program advocacy skills.

Supervised daily front-of-house operations and trained staff in delivering outstanding customer service. Adeptly handled customer complaints with professionalism and commitment to service excellence. Oversaw dining room set-up while maintaining strict service standards. Proficient in cash management, inventory counts, and utilizing event software. Demonstrated enthusiasm for promoting superior service levels, increasing referrals, and walk-in business.