Micah Margolis Email & Phone Number

Stroudsburg, PA, US

Stroudsburg, Pennsylvania, United States

VP, Change Management and Business TransformationDirector, Strategic Planning and Technology Strategy

Offer guidance on market trends, business strategies, and emerging opportunities to help shape the school's academic programs and initiatives.

Assist in defining and refining the school's long-term vision and strategic goals, ensuring alignment with industry needs and educational best practices.

Helping to empower promising, underrepresented young people—first-generation college students, students from low-income backgrounds, and/or students of color—with the skills, confidence, experiences, and networks necessary to transition from college to strong first jobs, which lead to meaningful careers and lives of impact.

Stroudsburg, Pennsylvania, United States

• Spearheaded global advisory for financial services across a change management and strategy consulting client portfolio, partnering with 250+ credit unions, banks, fintechs, vendors, and more to plan and execute key.
• Drove strategic technology change and culture change engagements; examples and results include changes in segmentation strategy (22% increase in NPS), changing risk-averse culture (2x change success rate), and.
• Directed change management for engagements on the strategic use of AI, including 2 engagements that reduced required frontline FTE of the entire organization by over 20% each and 1 engagement that reduced error rates.
• Deployed high attention to detail and analytical skills to manage research and tool development, leading a team in synthesizing market voice and available data to publish 100+ webinars, toolkits, workshops, and virtual.
• Supported de novo product launches, including 2 new subscription-based products that provided coaching, change management support, and workshops to over $1M in new contract value each in year one.
• Served as keynote speaker, executive coach, conference chair, Gartner faculty, and task force leader for culture change, generative artificial intelligence (AI), technology innovation, and technology strategy, actively.

Fort Myers, Florida Area

• Managed business technology change deliverables across client accounts totaling $3M+ in contract value; achieved a 100% retention rate and increased client engagement by 62%.Key Contributions
• Championed open-source change management approaches to internal transformation initiatives, improving department’s employee utilization rate by over 10% and change adoption rate by over 20%.
• Leveraged exceptional communication skills to maximize client satisfaction, engagement, and retention; expanded relationships by 25% with the highest individual quality rating in the company at 4.87/5.
• Chosen to participate in select programs including leadership coaching, mentorship programs, strategy and operations committees, product engineering liaising, workforce planning, and presentation coaching.
• Elected to serve as president of a company-sponsored communication and leadership skills development program; cultivated a highly engaging environment to increase membership growth by over 50%.

Fort Myers, Florida, United States

• Steered business administration, business operations, and business planning to align a goal-driven team through clear goal setting, effective prioritization, organizational changes, process improvement, and fostering a.
• Pioneered innovation planning and visionary culture change management to drive 80% year-over-year growth in market share; achieved 95% retention and satisfaction ratings from clients.
• Deployed strong leadership and problem-solving expertise to determine business needs and align workstreams to develop an organizational strategy to achieve holistic business value outcomes.

State College, Pennsylvania, United States

• Delivered cross-functional leadership across operations team, branch management, and corporate strategy team to create a growth mindset, overseeing a high-performing team to optimize service delivery and customer.
• Recognized with the bank's highest achievement award, the ACE Performance Award, for driving innovation strategy, leading M&A strategy, and driving operational excellence through innovative resource management.
• Fostered a collaborative team culture focused on performance improvement, boosting branch rank from 99th to 6th by achieving 217% of the deposit goal, 208% consumer loan growth, and 220% small business loan growth.
• Facilitated the development and implementation of a robust companywide process to reduce costs associated with customer complaints by $1M received the Innovation Award for efforts and project success.

State College, Pennsylvania, United States

• Supported business operations, business management, and strategy development while coordinating with stakeholders to develop plans to transform business unit culture and increase ranking from 147th to 26th. Key.
• Championed team building by creating and integrating new sales expertise and product training programs to educate 250+ staff on multiple disciplines including best practices, performance metrics (Key Performance.
• Executed action plan and business review to achieve 180% of goal for business account sales, 213% of goal for business loans, and 294% of goal for consumer loans through relationship building and driving consistent.