Micah Monroe Email & Phone Number

Philadelphia, Pa, Us

Bethlehem, Pennsylvania

- Manager of a 24/7 contact center responsible for the triage, medical screening, consent and recovery of time-sensitive, life-saving musculoskeletal, cardiovascular, and ocular tissue.- Lead recruiter and hiring manager.- Drive results by fostering a culture of high performance and motivating employees through intrinsic and extrinsic means.- Strategic planning and execution.

Seattle, Wa

- Developed and implemented training program for department of 30+ coordinators.- Actively monitored key performance indicators to identify individual and group performance trends, adapted training program as needed.- Developed robust continuous training program to provide tailored coaching and training for each coordinator. Designed and facilitated training workshops that applied adult learning techniques for a dynamic, interactive and effective experience for trainees.

Seattle, Wa

- Primarily responsible for day-to-day operations within an assigned shift or team including, distribution and completion of daily work flow, QC review of referrals during shift, and schedule adherence.- Led a team to maximize potential donations through screening medical criteria and by taking appropriate medical screening decisions.- Assisted Donor Operations leadership with routine monitoring of Transplant Donor Coordinators competency in referral screening, family approach… Show more - Primarily responsible for day-to-day operations within an assigned shift or team including, distribution and completion of daily work flow, QC review of referrals during shift, and schedule adherence.- Led a team to maximize potential donations through screening medical criteria and by taking appropriate medical screening decisions.- Assisted Donor Operations leadership with routine monitoring of Transplant Donor Coordinators competency in referral screening, family approach, authorization, medical-social history interviews, and customer service skills.- Provided feedback to training staff to assist in the continual development of the Transplant Donor Coordinator training program. Show less

Seattle, Wa

- Responsible for coordinating the donation of musculoskeletal, cardiovascular, and ocular tissue through comprehensive medical screenings, discussing donation options with potentate donor families, and managing tissue recovery.- Consistently a department leader in authorizing donation with donor families.- Completed continuous training requirements to maintain FDA, EBAA, and SightLife proficiency in a rapidly changing work environment.

Thailand, Mexico And Domestically