Sales Territory Manager - Oregon & Southern WashingtonWestern SystemsAs the Sales Territory Manager for Western Systems, I am responsible for driving business growth, expanding our market presence, and maintaining strong relationships across Oregon and Southern Washington. My role involves building and nurturing connections with local municipalities, counties, cities, and urban development projects, ensuring they have access to cutting-edge traffic management and intelligent transportation solutions.Key Responsibilities: • Market Development: Identify and pursue new business opportunities within the region, focusing on municipalities, urban planners, and other key stakeholders in traffic management and infrastructure development. • Client Relationship Management: Cultivate strong, trust-based relationships with existing and potential clients, understanding their unique needs and delivering tailored solutions that align with Western Systems’ offerings. • Sales Strategy Execution: Develop and implement strategic sales plans to achieve and exceed revenue targets, leveraging industry insights and market trends. • Solution Expertise: Serve as a subject matter expert on Western Systems’ product portfolio, including traffic signal controllers, ITS (Intelligent Transportation Systems), and other advanced technologies designed to enhance safety and efficiency on the roads. • Collaborative Engagement: Work closely with cross-functional teams, including engineering, customer support, and product development, to ensure seamless delivery and implementation of solutions that meet client expectations. • Regional Leadership: Act as the face of Western Systems in Oregon and Southern Washington, representing the company’s values and commitment to innovation at industry events, conferences, and client meetings.

Helping Government Agencies, Boards, Authorities & Commissions with a highly secure cloud based strategy solution, cutting call center costs, maximizing license revenue, while ensuring public safety. *Google Cloud Partner*• Directed the complete sales lifecycle for Cloud SaaS solutions, consistently surpassing sales goals with a pipeline exceeding 3x annual quotas. Initiated a company first landmark partnership with Google’s public sector, rapidly constructing a multi-million-dollar sales funnel.• Led collaboration with CEO, SLT, sales engineers, marketing, legal, customer success, and delivery teams to ensure seamless sales processes and service renewals. Developed go-to-market strategies and managed territories to uncover new business opportunities.• Conducted comprehensive pre-discovery, discovery, technical reviews, data-mapping, scoping, demonstrations, budgetary negotiations, procurement paths, legal reviews, and stakeholder engagement. Responded to complex RFI/RFPs with executive summaries, scope of work/technical requirements and tailored solutions, meeting tight response timelines.

• Fostered growth in the Fortune 1000 market by identifying and developing IT asset management solutions tailored to client specifications and market demands.• Oversaw market expansion strategies in the central US, enhancing client acquisition and retention through targeted prospecting and relationship management.• Designed and executed solution presentations and technical proposals, accelerating contract negotiations and streamlining the client onboarding process.• Guided cross-functional teams in pipeline analysis and resource allocation, contributing to informed forecasting and strategic planning.• Familiarity and understanding of various IT hardware used by consumers and business, (servers, storage devices, mobile, networking equipment) to effectively evaluate and propose disposition solutions.• Applied in-depth knowledge of ITAD processes, hardware evaluation, and compliance standards to deliver environmentally and legally compliant asset disposition services.• Kept abreast of industry certifications, standards, and sustainability impact (ESG, ISO series, R2V3, RIOS, NAID, NIST), integrating them into business practices to uphold excellence in service delivery and regulatory adherence.

• Secured complex enterprise win after 2 years, covering 500+ stores, HQ/remote offices with Fiber, Mobility, Fleet, Hosted, Voice and Security Solutions for total TCV $12M. • Spearheaded the management and expansion of AT&T’s Enterprise Global Segment, ensuring a robust customer experience and guiding C-suite leaders through transformative digital solutions. Consistently exceeded customer expectations, staying within budget and providing seamless project management, fostering trust, transparency, and satisfaction while consistently exceeding quarterly and annual $1.2M revenue targets for both new and existing business. (2018 - 162% attainment, 2019 - 149% attainment, 2020 - 333% attainment)• Managed the entire sales lifecycle of AT&T’s extensive portfolio of wired and wireless solutions, including TDM, Ethernet over Fiber, SDWAN, AVPN, BVOIP, Applications, Mobility, Fleet Management, Security, Cloud Services, and Hosting. Demonstrated a strategic approach to diverse industry needs, reinforcing AT&T's reputation for reliability and advanced technology.

• Excelled in fostering internal and external alliances and vendor partnerships, contributing to a sustained 4 year track record of exceeding a $65K monthly sales quota through strategic team collaboration and diligent stewardship. (2015 - 132% attainment, 2016 - 114% attainment, 2017 - 140% attainment, 2018 - 183% attainment - Wired, Wireless, Application)• Provided exceptional project management and service management, ensuring streamlined rollouts and long-term service reliability, solidifying AT&T's position as a trusted partner for wired and wireless services.Led the development and delivery of intricate RFP responses, delivering tailored solutions to over 10 enterprise businesses. Managed and secured 3 large-scale RFPs by devising compelling proposals, showcasing an acute understanding of customer needs and the strategic impact of AT&T's product offerings on their long-term success and elevated the service experience for AT&T's Enterprise Premier Client group. Consistently outperformed sales objectives by cultivating robust customer relationships and tailoring solutions that surpassed expectations.

• Led the sale and support of an extensive AT&T product array for AT&T business solutions, including wireless technologies, cloud and internet services, and advanced voice solutions. • Mastered new and existing business prospecting, managing over 5000 client accounts with a hands-on approach that significantly expanded market share. Skillfully collaborated with direct and indirect partners, vendors, and equipment providers to deliver comprehensive telecommunications solutions.• Completed the prestigious Apple and Samsung Master's programs, demonstrating a commitment to continuous learning and mastery of new technologies. Utilized this expertise to successfully market rugged devices, mobile workstations, business productivity, and fleet tracking solutions.

• Delivered high-level technical support, liaising with a variety of OEM manufacturers to resolve intricate hardware issues. Cultivated strategic relationships with OEM partners, ensuring swift response times and maintaining a 98% service level compliance across multiple technology platforms for over 750 end-users in call centers, engineering, cell site technicians, and the business office.• Managed a complex inventory of IT assets from diverse OEMs, driving the meticulous imaging and deployment of hardware. Led cost-impact analyses to optimize resource allocation, significantly reducing expenditures while ensuring zero interruption in business continuity.• Supported comprehensive infrastructure projects and directed cross-functional teams in executing building closures, extensive Ethernet upgrades, and switch room optimizations. Played a crucial role in strategic planning, delivering projects on-time and under budget through thoughtful resource management.• Collaborated with engineering teams in testing and deploying applications for large-scale integration projects, contributing to the company’s strategic growth. Championed server and network connectivity management, tackling the inherent complexity with a combination of technical acumen and strategic foresight.• Established a reputation for unparalleled patience and kindness, coupled with a willingness to go above and beyond in customer support, which was instrumental in securing and sustaining a 99% customer satisfaction rating. Instituted feedback mechanisms to capture customer insights, driving continuous service improvement based on tangible feedback and fostering strong customer trust.• Exhibited unwavering commitment through 24/7 availability, swiftly addressing critical issues and deploying resources effectively. Recognized for leadership in managing teams and resources, ensuring seamless operations and the strategic advancement of IT services.

• Led a proficient IT support team of 5 technicians within the Facilities Technical Support Relocations Team. Executed the management of large-scale migrations and deployments, ensuring optimal allocation of technical resources and maintaining rigorous service levels in alignment with corporate standards. • Managed the relocation and setup of over 10 PCs daily, adhering to strict operational schedules. Conducted comprehensive trouble ticket resolutions and work order processing, while seamlessly managing multiple large-scale projects with precision and expertise. • Led inventory audits for a vast array of IT assets encompassing over 5,500 PCs, meticulously documenting asset tags and equipment specifications. Collaborated with vendors and partners to facilitate the global distribution of PC equipment, enhancing the operational capabilities across the organization. • Provided crucial technical support and guidance during departmental relocations, ensuring uninterrupted service and user satisfaction. Fostered a culture of agility and responsiveness to meet the dynamic needs of internal groups and customer bases. • Delivered high-velocity IT solutions, maintaining system integrity and workstation functionality across a massive facility without disrupting business operations or customer activities during peak hours. • Devised and maintained a meticulous record-keeping system for tracking PC moves and technical support interventions. Generated detailed monthly and yearly reports for management review, delineating progress, performance metrics, and associated expenses.