Micah Shope Email & Phone Number

Austin, Tx, Us

Responsible for managing complex escalations regarding the NetSuite product. Working to understand the customer journey and overall context driving escalations, identifying a plan for resolution, and managing required resources to completion.

Austin, Texas, Us

Responsible for driving customer adoption through successful onboarding and utilization of the services, the identification and expansion of opportunities, collaborating with support, sales, development and consulting; milestone development and ongoing state of the customer reviews to ensure that customers maximize their usage of the platform.

Richardson, Texas, Us

- Completed comparative analysis for market competition to determine new fair market price for products and services- Built and maintained custom Jira environment to streamline project management and team communication- Developed and maintained custom report generating program to be scalable with services and client growth- Directed and managed projects throughout successful delivery within specified timeline and constraints- Worked directly with the sales team to provide tools and guidance on product and services pricing- Fulfilled both pre-sales and post-sales roles completing proposals and securing renewals.- Defined project scope, goals, risks and deliverables that supported business goals in collaboration with client senior management and stakeholders- Developed full-scale project plans and associated communications documents- Streamlined and automated internal processes to facilitate cost savings and an increase in department productivity- Contributed to ongoing development of best practices and tools for project execution and management

Richardson, Texas, Us

- Directed and managed projects throughout successful delivery within specified timeline and constraints- Defined project scope, goals, risks and deliverables that supported business goals in collaboration with client senior management and stakeholders- Developed full-scale project plans and associated communications documents- Streamlined and automated internal processes to facilitate cost savings and an increase in department productivity- Contributed to ongoing development of best practices and tools for project execution and management- Developed internal pricing tool to analyze fixed costs and project costs based on growth in order to provide accurate scalable pricing.- Performed internal audit to discover and close short term and long term revenue gaps.

Auburn Hills, Michigan, Us

- Provided local and global tech support and advanced troubleshooting- Facilitated IT projects and site launches including SAP integration- Streamlined business productivity and introduced cost savings- Developed software deployment strategies to minimize downtime- Programmed and configured Motorola RF scanners - Captured site specific network, server, and end device documentation- Participated in global support on-call rotation to support the various geographic syncreon plants and locations

- Managed day to day operations- Improved customer relations- Marketing, advertising, and product improvement- Database administrator duties

Us

- Created and managed custom web applications. - Responsible for infrastructure design and execution.- Product development- Developed marketing strategies for our products. Built and maintained relationships with other businesses for co-branding and marketing. - Consulted for enterprise businesses.

- Developed software and code for core systems. Coding was done in PHP and Perl- Designed and deployed database architecture for internal ERP system- Created and maintained VM environments. Built and managed server hardware. - Served as technical adviser and provided troubleshooting for hardware and software issues for in-house infrastructure and Fortune 500 clients. - Monitored bandwidth, network health, and power.- Managed client requests, provided troubleshooting, assembled hardware, made and ran cables- Led asset tracking project, co-developed a database management system and custom ticket tracking software. - Resolved client issues for domain registration, shared hosting, and dedicated servers. Issues were resolved through phone, support ticket system, or chat. - Installed and configured dedicated server environments including Windows and Linux.

-Secured the premises and maintained safety as well as fulfilled receptionist duties. -Advised students and assisted the IT staff with technical issues.

- Computer hardware and software maintenance and repair, network installation, and operation.- Completed invoicing, sales calculations, and press work.- Responsible for all decisions regarding technical acquisition and upgrades.