Micah Robinson Email & Phone Number

Pittsburgh, Pennsylvania, United States

Granville, Ohio, United States

• Lead operations team through transition from former to current property managementcompany.• Manage operations of 39-room inn.• Responsible for all Human Resources duties for property.• Directed F&B team through change of menus including restaurant, banquet, wine and cocktaillists.• Train existing staff on standards and goals of new property management company.

Farmington, Pa

• Lead service of Lautrec Restaurant, one of only 32 Forbes Five Star & AAA Five Diamond Restaurants in the world.• Direct, plan, supervise, and monitor the day-to-day operations of Lautrec Restaurant, Cigar Bar, Lobby Bar and Tea Lounge to ensure that each shift runs flawlessly from an execution and a guest experience standpoint.• Oversee weekly, monthly, and quarterly accounting for revenues and expenses.• Manage salaries and wages, and operating expense in-line with the approved financial plan and budget.• Ensures and reinforces Forbes Five Star & AAA Five Diamond Standards are achieved and sustained.• Train and develop staff, ensuring performance quality and memorable experiences for guests.• Create standard operating procedures that establish clarity and consistency, drive accountability, and ensure safe operations and sound execution.• Well versed in all aspects of service ranging from casual to fine dining.

Peru, Il

• Advise corporate clients of technical matters and recommend appropriate solutions.• Promptly respond to customer inquiries in person or via telephone, email, mail or social media.• Create new partnerships while maintaining and growing current customer base.• Negotiate commercial agreements.

Chicago, Il

• Developed and increased state-wide brand awareness for fine wine and craft spirit portfolio.• Exceeded yearly budgeted goals by over 15% consistently.• Experienced growth in market share vs competitors.• Facilitated wine/spirits tastings, wine dinners, special events and staff education.• Created and nurtured strong relationships with accounts and supplier partners.

La Salle, Il

• Grew established sales route while developing new business.• Took orders, determined charges, and oversaw billing and payments.• Prospect new accounts to exceed sales goals.

Mendota, Il

• Create, maintain and increase sales route through home visits, product display and presentation to current and prospective clients.• Sales methods include cold calling, home visits, customer referrals.• Generate reports daily on sales, new customer acquisitions, repeat orders and prospective leads.

Chicago, Il

• Responsible for account management, sales and promotions of fine wine territory to upscale accounts both on and off-premise.• Experienced successful and forward-moving relationships with current accounts, cultivated new accounts while exceeding the standard in the sales territory.• Implemented and participated in wine education for accounts and colleagues.• Spearheaded numerous tasting events and wine dinners.• Exceeded quarterly gross margin goals by 10-39%.

Farmington, Pa

• Responsible for budgeting, recruiting, service training, inventory, ordering, meetings revenue and P&L accountability in Lautrec, the Cigar Bar and Lobby Lounge.• Exceeded budgeted revenue and comment card goals while growing business in all three outlets.• Helped create curriculum for and participated in F&B departments new hire on-board orientation.• Created additional revenue stream by introducing wine pairings and tastings for both in-house guests and at off-premise locations.• Assisted Wine & Spirits Director with daily requisitions, maintenance and inventory of wine cellar servicing 19 in-house accounts while increasing value 300% to over a million dollars.• Earned AAA 4-Diamond award and named a top restaurant in Pittsburgh in 2004, 2005 and 2006.• Held training for and assisted in hosting Court of Master Sommeliers introductory level exam on-premise for F&B staff.• Named 2004 Associate of the year