Responsible for troubleshooting and resolving issues for the SFN merchant group in a timely and solution-oriented manner Relayed communications between merchants and warehouse teams to help optimize Fulfillment processes and avoid issues. Assisted with operations optimization and piloting new initiatives to improve the efficiency of SFN Assisted other specialists with complex issue resolution, and volunteered regularly to assist with SFN development projects via cohorts with other SFN personnel such as stakeholders, developers, trainees, and more.

• Responsible for assisting merchants via chats, phones, and emails, providing a wide-ranged scope of support ranging from store set up and business coaching to troubleshooting technical issues• Work efficiently as part of a squad, assisting in troubleshooting of other agents’ tickets while managing my own workflow• Provide solutions in a professional and timely manner, focusing on the merchants and their needs in a wide variety of situations• Supported both small business and enterprise with proficiency

Combined BSc/BMgmt in General Science and Management

• Responsible for all branch activities on-site when general manager was not present• Lead conflict-resolution with disgruntled members with professionalism and patience• Ensured employees were on-time and doing their job effectively, leading with strong customer service resulting in high levels of customer satisfaction• Assisted with administrative work, including creating and managing client accounts, as well as archiving and resource management