Receive incoming calls from blind and disabled consumers and provide referrals to desired programs based on their needs. ✔ Generate reports for compliance with grant funding. ✔ Oversee all posts to the company websites and social media outlets. Review and edit blog posts to ensure high content quality.✔ Serve as liaison with other areas of the organization to provide a seamless service experience.✔ Consistently utilize exceptional customer service skills to ensure total quality satisfaction.

Recruited for a contract position with this consulting firm reviewing cleaning products to gain approval through the FDA and EPA. ✔ Obtained documents, clearances, certificates, and approvals from local, state and federal agencies.✔ Conducted literature research, reviewed contracts and service agreements, and assisted with federal and state registration projects.✔ Recognized for attention to detail and consistent ability to meet/exceed performance standards.

Worked in a client support role for this manufacturer of a modular T-slot aluminum building system utilized by multiple businesses and industries around the globe. Accountabilities included taking inbound calls, processing and placing orders, and supervising staff.✔ Developed and implemented team goals, assisted with staff training and development, and created/updated work procedures.✔ Qualified and setup national and international distributors.✔ Delivered on commitments and shared best practices with teammates to enhance performance.✔ Consistently met/exceeded demands, expectations and deadlines through exceptional work ethic and commitment to excellence.

Hired to advance new business development initiatives and oversee merchandising efforts for this clothing retailer.✔ Consulted with customers, assisted with selections, made clothing recommendations, and facilitated sales.✔ Engaged in suggestive selling of merchandise and upselling to customers to increase average sale. ✔ Conducted effective consultations yielding average sales and items per transaction above company standard. ✔ Consistently a top performer exceeding sales goals and objectives each month.