-Demonstrating company culture by providing superior customer service, in-depth training and maintaining store standards-Training employees to provide attentive customer service in line with company’s culture of “legendary service”-Educating fellow co-workers and guests on craft beer and food product knowledge -Cicerone Craft Beer Server Certified-Assisting Beer Buyer in developing a well-rounded “On Tap” beer list utilizing our 36 taps-Planning and participating in craft brewery tours and beer events held in store-Communicating with Store Manager and District Manager regarding all day-to-day front-of-house (FOH) operations

-Assisted Store Manager with leading the store team-Served vital in knowing company culture, store operations, policies and procedures, management of sales and service skills-Trained associates to achieve maximum sales and productivity to ensure plans are achieved-Responsible for assisting in recruiting sales team to meet availability needs of the business and retaining talent to contribute to the growth of the store-Managed store expenses to company guidelines and ensures overall targets are met-Ensured Loss Prevention policies and procedures are followed-Assisted with inventories to protect store from shortages-Assisted with managing payroll to ensure proper coverage-Supported and executed directives from Visual Merchandising, Operations and Marketing-Communicated with Area Manager regarding all day-to-day operations

I developed the English as a Second Language (ESOL) program at Education Matters, formerly Lower Price Hill Community School. -Implemented curriculum and lesson plan guidelines for individual skill levels-Designatedcharacteristics of student's knowledge of the English language including oral, written and reading comprehension-Designed classroom structure to represent all skill levels of students-Provided instruction and additional tutoring in the ESOL classroom-Built a partnership with the Santa Maria International Welcome Center's ESOL program with the goal of creating a cohesive and effective collaboration with similar outcomes in mind-Participated in community outreach in the Cincinnati area-Attended ESOL instruction courses or any additional training when necessary

-Supervised the children’s activities at all times-Engaged in activities with child indoors and outdoors-Provided transportation for the child to and from activities-Planned and led educational activities, including homework, studying and music practice-Disciplined child, when necessary-Assisted the family with household duties

-Assisted Store Manager with leading the store and looked after the competence of the team-Trained new employees within company guidelines and expectations-Worked with management and team to achieve and exceed sales goals-Attended to and resolved complaints of the customers-Supervised the day-to-day functions of store-Delegated responsibilities skillfully to ensure efficient functioning of store