Micayla Drake Brooks Email & Phone Number

San Antonio, Texas

• Establishes strategic and operational framework to achieve Keystone's short and long-term operational goals for growth. • Tackles complex situations and multiple responsibilities simultaneously, mixing long-term strategy with the urgency of immediate demands.• Identifies opportunities to change, enhance, or streamline existing projects and initiatives.• Manages strategic growth through the creation and implementation of an effective segmentation strategy, including profitability, quality & service standards, and lifecycle management.• Responsible for employee selection, development, performance evaluation, coaching, corrective action, and other managerial functions

San Antonio, Texas Area

Oversee all forensic engineering services, operations, personnel and business development efforts for the San Antonio and El Paso areas. Ensure financial performance and overall success of the San Antonio office. • Develop short and long-term strategies for hiring, developing, training and retaining a team of full time engineers, experts, admin and sales/marketing personnel. • Evaluate employee performance, conduct quarterly individual meetings to discuss the progress of each employee’s annual goals, successes, areas of improvement, client or management concerns and determine how management can assist them in reaching their goals. • Generate and administer annual employee reviews to evaluate: time management, customer service, productivity, efficiency, overall attitude, technical ability, sales/marketing involvement and file documentation • Develop and implement annual budgets, business plans and sales/marketing strategies. • P&L analysis and management to ensure revenue maximization and operational expenses minimization. • Complete management of the business development cycle from identifying potential clients, qualification of prospects, facilitating an initial consultative meeting and introduction of our capabilities, through the receipt of consulting assignments, assigning the most qualified expert and ongoing account management. • Organize and facilitate exciting continuing education seminars for our insurance and legal clients to showcase our experts' capabilities and aid in brand recognition. These events often include: live vehicles crashes, structure fires, vehicle fires, motorcycle accidents and mock trials.

San Antonio, Texas

✓ Expand Rimkus’ network of contacts within the Insurance, Legal, Construction and Property Development communities in Central and South Texas✓ Foster business opportunities with existing and new clients and pursue new business opportunities in the insurance, risk management, industrial, legal, and construction areas✓ Account Management for existing client base with local, regional, and national reach✓ Development of business from insurance contacts within Property, Auto, General Liability, SIU, Construction, Product Liability, and other lines of insurance✓ Developing strategies for increasing outreach to clients to add to the firm’s client base✓ Arrange and facilitate sales meetings with C-level executives and other key prospects in the insurance, legal, industrial, food service, hospitality, trucking, construction and property management industries ✓ Create, coordinate and facilitate large "out of the box" Continuing Education seminars for our legal and insurance partners, maintaining primary focus on: increasing Rimkus' brand recognition and client knowledge of Rimkus' capabilities, while strengthening client relations✓ Develop responses to RFQs and RFPs✓ Directly manage all Accounts Receivable collection efforts✓ Assess potential partnerships for co-marketing opportunities✓ Maintain awareness of market conditions and potential opportunities✓ Meet or Exceed organizational objectives while adapting to industry fluctuations✓ Disseminate print and electronic marketing materials✓ Develop of annual marketing plan and budget ✓ Understand and communicate Rimkus’ breadth and depth of services and capabilities

San Antonio, Texas Area

Responsible for generation of new business car rental accounts, maintaining and growing existing accounts, and increasing overall rental revenue. Working with companies to create and implement travel policies and solutions. Also responsible for working with branch personnel to identify and generate quality business leads through a cohesive marketing strategy. Implementing customized individual travel profiles to improve overall customer service.