Michael Bowers Email & Phone Number

Oklahoma City, Oklahoma, Us

Lead team of 1 onshore, 1 nearshore, and 6 offshore developers to ensure operational stability of all Devon’s RPA Processes.Oversaw the overall delivery of work across Ernest and Young, Accenture, and Devon staff members for a successful implementation of Robotic Process Automation.Collaborated with business units to determine priority levels for RPA processes to ensure clear expectations for resolution times of incidents. Coordinated with Business Units to timeline out deployments and new RPA ProjectsResponsible for ensuring process owners are fully aware of incidents and downtime related to their processes as well as timelines to resolutions.Collaborated with compliance groups to complete SOX Audits, including remediation of findings by implementing new policies and procedures.Developed standards for various components of Devon’s RPA solutions ensuring stable operations.Help explain the benefits of Automation and RPA to leaders in various business units.Responsible for communicating to business units regarding impacts to process along with timelines.Created and implemented service management policies ensuring SOX compliance.Negotiated with vendors to obtain discounted rates.

Oklahoma City, Oklahoma, Us

Lead a team of off-shore colleagues in identifying, documenting, and taking ownership of tier 1 incidents.Lead the project to bring problem management and its tools to Devon.Collaborated with application owners to transfer tier 1 work to IOCFacilitated high priority incident resolution efforts, root cause analysis, and problem remediationConducted discussions and root cause analysis for high profile problems.Ensured the implementation of a permanent fix in the production environment with the focus of improving the availability of critical systemsMember of ITIL Governance Board tasked with creating and deploying Service Management Guidelines.Participated in the development and tracking of key performance indicators total cost of operations ie tier 1 work being handed by IOC vs Network Engineer.

Oklahoma City, Oklahoma, Us

Lead team with removal of multiple old systems to implement 1 new one.Collaborated with application owners to retire or transfer apps to new platformLead team responsible for deploying 600+ iPads and 600+ Laptops to our Account Managers during their National Sales Conference. Headed team tasked with creating a Corporate Policy in regards to mobile devices.Lead Mobile Governance Board tasked with evaluating and deploying mobile technologies.Responsible

Oklahoma City, Ok, Us

Team Lead over SharePoint and OnBase. Manager of Mobile device management services.

Oklahoma City, Ok, Us

Developed and deployed solution for a BYOD mobile device strategy.Designed and implemented a multiple server SharePoint 2010 FARM including Search, Content Type Hub, and MySitesDeveloped Backup Strategy for SharePoint 2010 FARMSWorked with business units as SharePoint consultant to maximize value from SharePointCoordinated with training team to build training sites, and develop curriculum for colleaguesWrote WorkFlows and PowerShell scripts to automate site creation and deletion.Lead team in charge of customer satisfactionMember of Exchange and Active Directory teams

Washington, Dc, Us

Managed team tasked with Tru Secure Security Audit.Authored Information Systems user policies.Liaison to senior management and Chambers regarding all aspects of Information Technology.Discovered, tested, recommended, and bid on products to be purchased.Designed a training program for staff and attorneysManaged our budget based on US Courts guidelines.Performed Inventory audits to ensure qualityEstablished a social media presence.Focused on innovation and long term change to resolve challenges through the creative implementation of technologyDeveloped and administered corporate firewall.Implemented and administered all corporate servers as well network communications equipmentCreated and deployed Ghost Images onto PCs Researched and implemented solutions to combat SPAM Designed, implemented, and maintained Disaster Recovery plan.Created various web sites using Flash, Joombla, CSS, Jsp, ASP, and HTML. Diagnose and resolve networking issues in a timely manner.Configured and Installed a secure WiFi Access pointsLead the support team for all customer support issues.Implemented virtual technologies including VMWARE and HYPER V through Windows Server 2008Administered a Windows 2003 Cluster using a Hewlett Packard SAN.Worked together with both chambers and operations to automate tasks to make work more efficient.Remote support via VNC Remote access and Microsoft Remote DesktopWindows NT 4.0 domain to a Windows 2000 Active DirectoryLotus Notes R5 to Exchange 2000Exchange 5.5 to Exchange 2000 and on to 2007Windows 9.x/2000 to Windows XP Pro and XP Pro to 7.Various desktop software package migrations Redesign of internal and external websitesInstalled and implemented Office Communicator Server.Coordinated VPN implementationImplemented a remote email via Blackberry, iPhones and Windows MobileInstalled SharePoint server and implemented functions into our website.

Responsible for design and maintenance of networks, including NT/ 2000 servers, 98 and 2000 workstations, as well as switches, hubs, and physical cable plant.Served as consultant for clients on options when buying or upgrading equipmentDeveloped remote connectivity solution for remote administration of customer systems using DSL systems, Cayman routers setup with Pinholes for PC Anywhere and VPN connections.Designed and implemented marketing plan to increase corporate revenuesServed as Tier III support for all aspects of desktop support.

Provided support and solutions for our clients in WAN Novel network.

Platinum Support Team Responsible for administration of Windows servers and workstations Installed and administered with SQL server running Platinum applications.Wrote SQL code to import flat files into SQL server via CybertoolsAssisted in daily support of all system related hardware and softwareServed as managerial liaison on issues concerning communicated problems, solutions, and progress updates.Obtained Microsoft Certified Professional (MCP) certification. Sunlite Consulting Team Designed and implemented Novell Network via WAN across 4 remote sitesResponsible for Network Administration duties on Novell as well as Windows networks.Supported Cisco Routers and Switches across the WANSunlite Consulting Team (cont)Generated, reviewed, and presented log information for managementServed with upper management to communicate project progress to all stakeholders.Supported desktop connectivity to AS/400Served as instructor for customer software. Taught courses in MS Office and email.Created and maintained inventory of hardware, software, and equipment.

Singapore, Sg

Sound Card and Multimedia Support TeamResponsible assisting costumers with installation / configuration of sound cards and CD ROMs via phone or email.Communicated common technical issues to managers for review from QCCommunicated customer concerns to Customer Service Support staffAnswered questions regarding company policy and procedures.

Bachelor Of Science Degree, Management Information Systems

Education record