Michael Gillen Email & Phone Number

East Northport, Ny, Us

Melville, New York, Us

Global IT Manager overseeing planning, development, implementation, maintenance, and security for infrastructure systems and processes. Including IAM, WAN, LAN, Voice, Messaging, virtualization, Cloud, and Disaster Recovery for over 30 locations in 15 countries. Directly responsible for the US based corporate datacenter and disaster recovery locations. Managing a team of 6 senior level engineers.• Formalized site and datacenter assessments, increasing visibility to non-standard technologies and processes.• Advocated the migration of multiple acquisitions to VOIP calling, server virtualization, and unified server backup technology. Leading to reduced costs, increased uptime, and enhanced disaster recovery capabilities. • Directed the replacement of legacy technology and timely remediation of cyber security vulnerabilities, ensuring a secure technology footprint.• Fostered strong relationships with vendors and internal business partners, ensuring open communication and collaboration to support business and IT objectives.• Supported Capex and Opex budgeting and strategic planning activities.

Jericho, New York, Us

Identified and implemented a new IT ticketing platform simplifying IT report creation and providing a "self service" portal for employees including How To articlesHired and trained a technical analyst Focused on employee support, tasked with quick ticket response and resolution, empowered with sys admin level access and trainingDeveloped an IT project management process. Allowing for better documentation of IT infrastructure projects, reducing scope creep, and popper overall progress tracking.Evaluated, pitched, and introduced a managed IT Security Awareness program. Empowering employees with the knowledge to protect themselves against cyber threatsPublic Cloud Initative Personally evaluated major public cloud offerings, reviewing feature set, TCO and level of technical effort involved in implementation and transition Picked a winner based on lowest cost to own, and simple transition of on-prem resources Responsible for migration all on-prem resources into Azure, as well as designing and managing our DR and BCP strategy's within the Azure ecosystem.Primary contact for multiple IT vendors, scoped and managed multiple IT projects, designed and implemented various IT systems, among other duties

Jericho, New York, Us

Ensure 85+ employees (most remote) are supported by 24/7/365 helpdesk services and modern equipment, where ever and whenever they need, positioning them to better support our customers and business partnersIntegrated helpdesk e-mail with cloud based ticketing system, allowing expanded reporting and metrics buildingOnboarded third party helpdesk MSP, expanding employee support from business hours only to 24/7Built and maintained Helpdesk SharePoint Site, providing an updated platform for employees to view FAQs, How-Tos, Important URLs, etc.Create and update How-To guides for helpdesk MSP, decreasing troubleshooting time, and tickets requiring escalation.Action items unable to be performed by helpdesk MSP, such as items requiring back end administrative access, and employee onboarding and offboardingProvide IT Training as appropriate, Advocate a laptop refresh program Responsible for hybird cloud environment as well as multiple cloud based SaaS including Office365Developed a process to monitor software and hardware vendor lifecycles, ensuring EOL or EOSL dates are known and planned for.Developed a process to review identity accounts, ensuring unused accounts are disabled, and administrative accounts are continually reviewed and justified. Created the IT Service Catalogue and Service Onboarding process Created a SharePoint site to host work guidelines, processes, IT program and metric information. Centralizing the documents and formatting the page to make it easier to locate information.Maintain multiple IT Programs including DR, BCP, Cybersecurity, and E-Recycling.Collaborated with Database Developer, to increase Data diagramsSupport the yearly budget creation process Maintain a highly available, hybrid environment, including on-prem virtualization, third party Virtual Private Cloud, and Azure IaaS. As well as Office365 Tenant.Coordinate activities and maintain relationships with multiple vendors.Hands on with many upgrades and enhancements.

Ramsey, Nj, Us

As a senior member of the Project Implementation Team, I was provided with project proposals from sales and systems architects. As such, was responsible for the creation and implementation of project plans. Acted as Technical Lead on said projects, performing hands on system implementation and integration's, as well as delegating specific tasks to other members assigned to the project. Ultimately responsible for the completion of the project in regards to cost, hours worked, and acquiring the resources needed for the team to complete to work efficiently and effectively.Additionally I acted as Subject Matter Expert (SME) in various systems used within the region.Highlights included:•Project Implementation Lead – the SSE led the successful deployment of I.T. projects for clients including but not limited to the installation, refresh and/or upgrade of active directory domains, windows Servers, exchange servers, virtualized environments, network infrastructure, hosted services, disaster recovery systems and/or processes and workstations.•Level 3 Escalation - Provided Subject matter expertise to diagnose and remedy server, network and complex end user issues that are escalated by Clients, client stakeholders and/or other members of the service Delivery team•Proactive maintenance, analysis, design, development, documentation, and testing of client network environments through a combination of scheduled onsite and remote work utilizing necessary independent judgment and discretion

Ramsey, Nj, Us

Huntington Station, New York, Us

Created/Implemented IT Policy and Procedure/DR plans. Supervised Help Desk and IT Infrastructure Ops. Maintained Active Directory 2008R2, GPO, OU, WSUS, DNS. Maintained Exchange 2010 Environment. Created Technical Documentation. Maintained System Center Virtual Machine Manager 2012 Environment. Maintained SCCM 2012 Environment. Deployed applications and created computer policies. Troubleshooting and Maintaining Citrix XenApp 6.5 Farm. Provided Tier I, II, III support to employees in house and remote.

Huntington Station, New York, Us

Port Washington, New York, Us

Analyzed security system as McAfee Analyst at company’s remote manufacturing facility, ensuring security compliance in a corporate environment. Cultivated valuable professional relationships with Canon and HP printer contractors as a liaison between contractors and the company. Served as Backup Analyst for five sites, both local and remote. Key player on a four-person team providing Tier I, II, and III level support to over 800 employees including phone and onsite support with hardware and software related issues on a 24/7 basis for critical issues. Assisted with various PC/LAN Support projects including cleaning corporate email servers, updating the VPN software for 200+ employees, and upgrade migration from Win2000 to XP.

Port Washington, New York, Us

Us

Provided Level I phone support to employees within various county departments, fixing minor PC problems using remote desktop software, and creating work orders using company Incident Report system to dispatch technicians for Level II and III issues.

Hauppauge, Ny, Us

Masters Of Science, Information Technology

Bachelor Of Technology, Information Technology: Network Administration

Associates Of Applied Science, Computer Information Systems