Micha Hesemans Email & Phone Number

Little Island, County Cork, Ireland

Building, maintaining and publishing Service reports that demonstrate performance against SLA and KPI’sDesigning automated business processes to facilitate communication and data flow and storage using Office365, power platform and Dynamics. For example, custom tools to track SKUs, work orders, stock takes and various other logistic processes.Designing.

Cork

Cork, County Cork, Ireland

• Support the Gilead IT infrastructure by rolling out new systems, identifyingdiscrepancies, and setting up a QM and coaching structure to implement smoothoperations effectively.
• Create new training modules, manage account knowledge, and write upproposals and estimates for potential clients.
• Assess project specifications, cost estimates, and timelines, while providingoversight to ensure timely work completion.
• Source all necessary materials to ensure quality outputs, interview newpersonnel, identify in-house talents, and coach potential members to align withthe standard vision and mission.
• Analyze reports to verify the prompt delivery of projects within budget, analyzedata to keep up with progress, and coordinate with diverse professionals toexecute recommendations for operational efficiency

Cork, County Cork, Ireland

- Managing the activities of the quality operations team- Optimizing QA performance and drive continuous improvement- Review and approve deviations and investigations- Maintaining compliance with service agreements and customer expectations- Ensuring current business needs are fulfilled and support continuous improvement projects including new product.

Cork

• Collaborated with the management to identify training needs, scheduledappropriate training sessions, and oversaw direct seminars, workshops, andlectures for new starters.
• Developed strategic knowledge handover for new accounts, created new trainingmodules for trainees, and implemented an effective training curriculum.
• Effectively supervised training budgets while preparing hard copy trainingmaterials, including module summaries, videos, and presentations.
• Developed monitoring systems to ensure results according to training, plannedactivities and projects in advance, and sought work improvement opportunities toaid organizational effectiveness.
• Accepted and tackled demanding goals with enthusiasm, maintained qualityoutput, and suggested initiatives to improve training processes.

Ireland

• Provided IT Support in a business environment for the Microsoft Office package,Network, and user administration.
• Acted as the first line of support for inbound phone calls; identified potential clientsin the target market, and completed appropriate research on prospectiveopportunities.

Flemish Region, Belgium

• Assisted in developing and producing new formula processes, generatedtraceable data to support functions, and provided product demonstrations tocustomers in a convincing manner.
• Tested properties and product quality in development and production, assistedwith product formulation screening experiments, and participated incharacterization and evaluation to determine effectiveness.
• Coordinated with customers to provide products following requirements andspecifications, resolved product issues, and researched solutions.
• Collaborated with colleagues in providing support while providing prompt reportson work progress to the management.

Belgium

• Tested products and assisted with product development, utilized Mastersizer2000 Particle Size Analyzer to analyze results, and employed the Gerber MethodTesting for Fat content in Diary and Sugar level testing.
• Worked with the capillary rheometer and phase transition analyzer, engineeredsupport tasks and participated in scheduled meetings to develop new ideas.
• Participated in developing activities, interacted with team members to executeproject elements, and actively collaborated with diverse professionals to producequality research.
• Assisted in automated reports for existing trends, maintained resources,monitored backup systems, and prioritized open cases at all times.

Tekenkunst, Drawing, Art History

A2 Chemie, Chemistry

Environmental Sciences

Graphic Design