Micha Sofia De Jesus Email & Phone Number

• Played a crucial role in call center operations by formulating and executing strategic plans. This involved conducting needs assessments, performance reviews, and capacity planning to optimize service delivery.
• Effectively managed and provided leadership to the entire offshore operations and accounts payable team, ensuring efficient operations and financial processes.
• Orchestrated seamless collaboration among international team members, optimizing workflow efficiencies and ensuring timely deliveries.

• Played a pivotal role in budget preparation, delivering valuable insights and support to clients for efficient financial resource management.
• Analyzed monthly financial data, offering valuable insights and recommendations to inform financial decision-making.
• Proficiently managed accounts receivable processes, encompassing invoicing and payment adjustments, while also recording accounts payable transactions, bills, payments, and accruals for clients' financial stability.

Philippines

• Proficiently assisted customers with their accounts, providing exceptional service through phone and email correspondence.
• Demonstrated an acute attention to detail by successfully processing customer orders and identifying and resolving discrepancies in orders and payments, ensuring accuracy and customer satisfaction.
• Managed end-to-end order processing, which included efficiently processing sales and dispatch orders from customers. This entailed meticulous tracking of shipments to guarantee on-time delivery and meet expected time.

Manila, Philippines

• Offered exceptional customer support through both email and phone channels, responding to customer inquiries and concerns related to their Uber accounts.
• Demonstrated a keen eye for detail by efficiently identifying and addressing unrecognized charges on riders' credit cards linked to their Uber accounts, ensuring swift issue resolution and customer satisfaction.
• Consistently achieved and maintained performance targets, successfully hitting the 4 TPH (Transactions Per Hour) target and upholding a remarkable Customer Satisfaction (CSAT) score of 95%, underscoring your commitment.

Net Plaza, 31st Street Bonifacio Global City, Taguig, 1634 Metro Manila

• Delivered top-notch customer support over the phone, consistently achieving the highest level of customer satisfaction, while assisting clients with concerns or queries related to their checking or savings accounts.
• Expertly handled disputes and addressed fraudulent transactions on clients' accounts, demonstrating a strong commitment to safeguarding their financial interests.
• Acknowledged for exceptional performance by receiving a certificate of recognition for achieving a perfect 100% Customer Satisfaction (CSAT) survey score during the 3rd quarter of 2016, underscoring your unwavering.

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