Micha Sofia De Jesus Email & Phone Number

• Played a crucial role in call center operations by formulating and executing strategic plans. This involved conducting needs assessments, performance reviews, and capacity planning to optimize service delivery.• Effectively managed and provided leadership to the entire offshore operations and accounts payable team, ensuring efficient operations and financial processes.• Orchestrated seamless collaboration among international team members, optimizing workflow efficiencies and ensuring timely deliveries.

• Played a pivotal role in budget preparation, delivering valuable insights and support to clients for efficient financial resource management.• Analyzed monthly financial data, offering valuable insights and recommendations to inform financial decision-making.• Proficiently managed accounts receivable processes, encompassing invoicing and payment adjustments, while also recording accounts payable transactions, bills, payments, and accruals for clients' financial stability.

Philippines

• Proficiently assisted customers with their accounts, providing exceptional service through phone and email correspondence.• Demonstrated an acute attention to detail by successfully processing customer orders and identifying and resolving discrepancies in orders and payments, ensuring accuracy and customer satisfaction.•Managed end-to-end order processing, which included efficiently processing sales and dispatch orders from customers. This entailed meticulous tracking of shipments to guarantee on-time delivery and meet expected time of arrival (ETA).

Manila, Philippines

• Offered exceptional customer support through both email and phone channels, responding to customer inquiries and concerns related to their Uber accounts.• Demonstrated a keen eye for detail by efficiently identifying and addressing unrecognized charges on riders' credit cards linked to their Uber accounts, ensuring swift issue resolution and customer satisfaction.•Consistently achieved and maintained performance targets, successfully hitting the 4 TPH (Transactions Per Hour) target and upholding a remarkable Customer Satisfaction (CSAT) score of 95%, underscoring your commitment to delivering high-quality service and resolving customer issues promptly.

Net Plaza, 31St Street Bonifacio Global City, Taguig, 1634 Metro Manila

• Delivered top-notch customer support over the phone, consistently achieving the highest level of customer satisfaction, while assisting clients with concerns or queries related to their checking or savings accounts.• Expertly handled disputes and addressed fraudulent transactions on clients' accounts, demonstrating a strong commitment to safeguarding their financial interests.• Acknowledged for exceptional performance by receiving a certificate of recognition for achieving a perfect 100% Customer Satisfaction (CSAT) survey score during the 3rd quarter of 2016, underscoring your unwavering commitment to delivering outstanding customer service.

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