Michael Nnaji Email & Phone Number

Lagos State, Nigeria

• Business Analyst Consultant for Fidelity Bank Nigeria.
• Develops requirement documents for the automation of all loan-related systems and applications, including all applicable Use Cases.
• Enables process improvements for existing loan automation processes on all the Bank’s channels.
• Develops requirements specifications for many other non-loan related projects including enterprise-wide in-house administrative tools like workflow applications, team meeting tools, task tracker tools and work.
• Documents requirements for integration of third-party software applications with Bank’s systems and applications.
• Developed the Request for Proposals (RFP) and documented system specifications for a non-bank web application system – an ecommerce platform that will bring together at least 4 categories of players and includes.

Lagos, Lagos State, Nigeria

Project Management/Business Analyst for Stitch - a yet to launch e-commerce B2C platform. Roles here includes,: but not limited to:1) Requirements elicitation and gathering.2) Requirements analysis and documentation.3) Collaboration with UI/UX team to ensure every use case and requirement is catered for.4) Aligning the development team with the overall.

Lagos, Nigeria

• Contributed to innovative thinking, process improvement and system enhancement which improved efficiency by 45% for 3 major projects.
• Conducted user review sessions towards deriving requirements for applications and process improvements.
• Contributed to the development of sales and operations strategies, set priorities, and execute operational strategy in a 12-person team.
• Acted as a key player in shortening the sales cycle by 15% by identifying and removing a bottleneck that caused 20% loss of revenue in the previous year [2021].
• Developed requirements document for the development teams.
• Works with the business owners to drive process improvement decisions.

Lagos State, Nigeria

• Contracted to develop sales and operations strategies, set priorities and execute operational plans in a 12-person team at Itel.
• Contributed to innovative thinking, process improvement and system enhancement which improved the efficiency by 45% for 3 major projects.
• Praised for shortening the sales cycle by 15% and identifying a bottleneck that caused 20% loss of revenue in the previous year [2021].
• Wrote detailed business requirements document for the development teams
• Works with the business owners to drive process improvement decisions
• Organized, coordinated, and trained staff on new processes to increase adoption on company-wide changes.

Lagos, Nigeria

• Managed cross-functional teams and stakeholders ensuring precision in communication and delivery of business requirements.
• Engaged users to determine the user requirements and use cases. This included obtaining user feedback.
• Participated in the requirement analysis and design stage of the software development cycle with team members to launch applications for client organizations.
• Evaluated the performance index of functional requirements.
• Developed business requirements and models for software applications.
• Conducted stakeholder interviews with clients and internal staff to determine the business requirements.

Asaba, Delta State, Nigeria