Michael Carson Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

• Monitoring patterns of busy periods and ensuring we’re fully staffed for optimum performance and consumer satisfaction.
• Sending end of day, weekly and monthly reports through Excel to operational management and team members.
• Communication with staff and management of other sites to ensure staff is at ideal levels for the day to day of each site and offering cover as needed.
• Logging schedules and holiday leave in online database and approval or denial of leave.
• Maintaining comfortable work environment for all team members and having weekly meetings to discuss necessary topics of improvement.
• Staying on client based targets and helping staff if struggling to meet requirements.

Dublin, County Dublin, Ireland

• Simultaneously using internal systems while focusing on the consumer and their needs.
• Handling escalations from agents on the floor as well as clients in Europe.
• Speaking to consumers when needed or when an issue is out of an agent’s control to ensure consumer satisfaction is at its peak.
• Setting personal targets and keeping up to date with daily managerial targets
• Assisting fellow colleagues with their work load to ensure the team continues to work to the best of our ability.
• Offering excellent service to consumers in relation to a wide range of products and issues.

Santry

• Sending outbound and answering inbound emails to/from couriers.
• Ensure consumer satisfaction by providing timely and accurate information.
• Participating in round tables with clients and offering opinions on how to improve work flow.
• Mentoring and assisting new hires on the use of systems and general consumer service.
• Keeping knowledge of products and systems up to date for both consumer and personal interest.
• Adhering to daily schedules and breaks strictly to ensure service level among the team is at its highest.