Michael Duong Email & Phone Number

Davenport, Ia, Us

Rock Island, Illinois, United States

Bettendorf, Iowa, United States

• Greeted all individuals entering the facility in a welcoming manner and directed them to the appropriate person/location.• Monitored facility access by properly checking all Level II Fitness accounts.• Answered all phone calls/transferred any calls that need transferred throughout TBK Bank Sports Complex.• Received and processed payment for membership, program sales, and any other cash transactions while practicing proper cash handling procedures.• Reported member and visitor comments, suggestions, complaints, concerns and problems to the Level II Manager and Associate Manager in a timely manner.• Adhered to all policies and procedures of Level II Fitness.

Davenport, Iowa, United States

· Provided excellent customer service· Approached customers storewide and asked if help is needed and take them to the location of merchandise· Explained benefits and features of merchandise to customers and suggested add-on merchandise· Maintained general knowledge of all products· Computed price quotes, ordered merchandise from order catalog, provided customers with business cards with name and contact information, and followed up on customer special orders· Answered telephone and customer questions within established guidelines· Practiced and maintained security measures· Communicated out-of-stock products using hot sheet/new item requests· Used radios to request additional help· Assist customers with check out and carryouts· Maintained accuracy of shelf tagging, arranged merchandise by shelf label, and set up merchandise displays· Received merchandise shipments, and checked them against receiving reports· Removed merchandise from packaging, matched items with stock numbers, and price and tag merchandise· Restocked shelves and displays and assemble products as needed· Processed Interstore transfers

Performed various tasks, including assisting customers with finding the products they need, maintaining cash registers, scanning items, applying discounts on customer purchases, processing returns, and implementing store policies.

-Cleaned work stations, utensils, equipment, and storage areas after each use-Prepared ingredients for use in food preparation, including chopping onions, grinding coffee beans, measuring spices, and slicing meats-Prepared and served food and drinks to customers at the counter or table, including making sandwiches, pouring coffee, and serving soup-Took orders from customers and processed payments via cash, credit card, gift card, or debit card-Supported other members of the team by performing tasks such as preparing food, stocking shelves with supplies, cleaning equipment, and preparing for peak business hours-Maintained the cleanliness of the store by wiping down tables, mopping floors, and restocking items in food cases-Stocked shelves with food items, condiments, and paper goods, including napkins, straws, and cups

Bachelor Of Arts - Ba, Finance, 3.62

Activities and Societies: Finance Clubgraduated with cum laude

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies, 3.3 Gpa

Highschool Diploma