Michael Duvall Email & Phone Number

Innovative operations manager with a proven history of driving key initiatives to achieve desired business outcomes; includes developing solid root cause analysis, collaborating closely with cross-functional business units, executing key initiatives, and excellent execution. Notable Skills & QualificationsAnalyzes internal data points to inform and influence market strategy, customer experience, culture change, budgeting and financial planning, as well as strategic business planning at the store and market-levelCollaborates with internal business units such as merchandising, communications, marketing, accounting and finance, district operations, facilities, logistics, and the project management office to drive key business initiativesEmbraces rapidly-shifting business needs and adapts to changing goals while maintaining a ‘big picture’ perspectiveDemonstrates analytical problem solving and engaging social skills while gathering requirements, conducting business analyses, developing strategy, and building customizable change management solutionsIdentifies and develops accurate KPIs, in addition to creating operational performance scorecardsThrives in creative and ambiguous environments by building engaging relationships with stakeholders, actively seeking and providing feedback, asking relevant questions, and maintaining an open-minded perspective

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  Frostburg State University

  Business Administration