Group Retirement Solutions
Montreal, Quebec, Canada
Responsibilities: • Delivered professional and reliable service to clients and financial advisors to ensure customer satisfaction and build loyalty. • Provided effective and timely solutions and/or alternatives to customer inquiries that ranged from basic product and contract questions to more complex transaction and processing difficulties. • Met productivity and quality expectations to maximize team service levels and ensured a positive client experience. Competencies:• Demonstrated problem resolution, effective listening, and business writing skills.• Communicated verbally to clients and colleagues in a professional tone in both English and French• Displayed flexibility and an ability to adjust and succeed in a rapidly changing, fast paced environment.