Michael Jiang Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

Canada

Key Responsibilities:- Generated over 200+ hours of annual organizational time-saving value through the successful delivery of two Robotic Process Automation (RPA) projects, which efficiently automated existing, manual processes whilst facilitating communication between technical and business stakeholders.- Designed, implemented, and maintained two MS SharePoint sites for both internal and external facing department information needs and organizational communications.- Facilitated internal organization business intakes through identifying and critically evaluating functional & non-functional requirements, determining intake viability and potential financial/time-savings benefits.- Assisted in the creation and delivery of an organizational service catalogue that highlighted key service offerings by promoting effective communication and information flow between marketing, project management, and services teams.

Beijing, China

Key Responsibilities:- Support and analysis of customer satisfaction and loyalty processes.- Online publicity/marketing material and press release translation.- Assisting and support of customer relations.- Ensuring showroom demo cars, electronic displays, and price publicity meets brand standards.

Master Of Information, Information Systems & Design, 3.87/4.0

Core Courses: - Systems Analysis and Process Innovation - Systems Thinking, Systems Design - Elements of Responsible AI Development.

Bachelor Of Arts - Ba, Digital Enterprise Management (Specialist), 3.57 (High Distinction, Dean'S List Scholar)

Activities and Societies: Intramural Basketball League - Team Co-Captain (Div 4 Champions)

International Baccalaureate Graduate

Activities and Societies: Varsity Basketball, Varsity Tennis, Chinese Infobyte Club, E-Health Awareness Club, Student Coaching Club