Manages all customer bid composition and tracking, facilitating successful product awards under Senior Sales Team direction. Effectively oversees 30+ national accounts across all classes of trade in both brand and generic pharmaceutical products, and serves as primary support for major client accounts. Diligently handles contract and pricing inconsistencies, working with teams from the entire client base to ensure consistent pricing and record keeping. Collaborates with the Sales Operations team, processing purchase orders from receipt to shipment and communicating daily with our warehouse for timely fulfillment, OS&D claims, and custom orders. Proactively monitors and resolves any customer service inbox inquiries and patient concerns via email & phone correspondence.

Responsible for generating and exporting invoices for all customers' purchase orders, both manually and electronically. Handled daily check and wire payments from customers, ensuring accurate recording in accounting software. Prepared reports to track open claims on a weekly & monthly basis for the accounting team, and contacted all accounts for timely payment and to ensure the accounts' goods standing.

Processed all expired-product return claims from clients, and authorized/denied credit based on return policies & contract pricing. Maintained a comprehensive product schedule, tracking returns for monthly, quarterly, and annual reporting. Communicated with customers daily for return evaluation, credit issuance, and product disposal. Addressed bookkeeping inconsistencies between customer debit and credit entries to ensure ledger accuracy.

• Licensed in New Jersey to calculate dosages, prepare medication instructions, fill prescriptions for pharmacist approval, resolve third-party billing issues, and reduce customer expenses by recommending generic drug alternatives• Monitored ordering of medication stock to maintain inventory, streamline dispensing process, and enhance customer experience• Reviewed patient medical records for appropriate drug dispensing, dosing, contraindications, and consulting on side effects and therapeutic outcomes• Selected by my management to bridge gaps during staffing constraints at other pharmacy locations. Received positive feedback on my contributions at other locations, subsequently expanding to shifts at 7 different stores.

• Collaborated with native and nonnative Chinese speakers to design a comprehensive Chinese language and culture learning platform• Analyzed current competitors’ multimedia products to assess market opportunities, to develop a uniquely valuable product• Shared my transition from learning Chinese in a formal, US classroom setting to my experiences living in China and adapting to local customs. My insights provided a unique perspective in the design of the learning materials and program design.