Michael Mcmahon Email & Phone Number

Leading all day to day store operations (including managing a team comprised of 20 staff members, with a store turnover of £2 million). - Leading management meetings with Assistant Managers and Team Leaders to review key business areas/metrics, namely: KPI performance, sales, operational plans, stock issues and any on going market issues. - Maintaining accountability for the store’s KPI performance and ensuring all staff are aware of their expectations in relation to KPI metrics.- Developing and implementing key strategies to enhance the customer experience whilst increasing sales (primarily in terms of average basket spend). - Staff engagement: developing an empowering environment through trusting staff to make a range of decisions and working in collaboration with staff to strengthen any area of difficulty. - Maintaining responsibility for the labour hour budget and its application across the store.

London, Greater London, United Kingdom

Managing a diverse range of stores across London, including the Oxford Street store (which has a turnover of £3 million). - Effective management of staff / resource utilisation and liaising routinely with Supervisors to ensure all operations are running efficiently. - Network Leader: maintaining responsibility for supporting a group of 8 stores in the region in order to troubleshoot and assist with any on-going issues, attending regular meetings with the Area Manager to provide updates and discuss regional issues, assisting with resource planning where required for stores and conducting store visits to support Store Managers. - Undertaking a diverse range of financial duties, including: maintaining full P&L accountability, P&L analysis/reporting, market analysis and forecasting. - News Losses Champion for the area, involving: supporting the Regional Business Manager in delivering the Area’s News Losses budget by challenging and supporting stores in achieving their individual budgets.