➤ Manage Azure Entra ID for the entire organization, use Role-Based Access Control (RBAC) to follow principle of least privilege, and meet HIPAA compliance benchmarks using Azure Policy➤ Manage SAML SSO (single sign-on) integrations and SCIM provisioning within Azure Entra ID for enterprise applications to enhance end users’ workflow and company security posture➤ Deploy JAMF Pro to streamline device management across the organization, creating and implementing configuration profiles that enhanced security posture and operational efficiency by 30%➤ Assist in deploying Microsoft InTune company-wide creating company portal, compliance policies, and Windows Autopilot profile for deployment➤ Review and audit Entra ID risky sign-in logs weekly➤ Utilize Azure Monitor to create alert rules and action groups for internal servers to minimize downtime➤ Implement external email banners to increase Cybersecurity awareness and save company 10% of monthly IT budget

➤ Oversaw the deployment of virtual machines (VMs) in Microsoft Azure using Bicep templates to automate deployment, ensured users' placement in accurate network security groups in Azure Entra ID, and implemented a cost-savings analysis plan that effectively reduced monthly VM expenses by 25%➤ Streamlined internal IT processes by optimizing existing company Group Policy Objects (GPOs), and efficiently handling employee onboarding/offboarding using PowerShell➤ Utilized Python scripts to automate administration of Google Workspace (G Suite) tenant and mailboxes➤ Proactively managed the company's SonicWall firewall by overseeing ACL and troubleshoot VPN issues➤ Resolved, escalated, and triaged tickets. Created ticket automations to streamline ticket assignments, resulting in 5% faster resolution times to meet SLAs➤ Assisted in managing all aspects of the organization's endpoint stack, including desktop computers, laptops, scanners, printers (network/desktop), RingCentral VOIP phones, and video conference equipment➤ Created technical documentation and saved it to the company repository to help the IT team solve common issues more efficiently➤ Planned, presented to change board, budgeted, and managed the implementation of switching remote assistance tools from AnyDesk to Zoho Assist which increased resolution times by 5%➤ Collaborated with leadership on various projects, such as deploying on-premise servers for our environment, implementing an email signature management solution, upgrading QuickBooks software, and firewall upgrade

➤ Utilized HootSuite to manage and promote organizational social media accounts, resulting in a 600-follower increase ➤ Designed engaging graphics for social media platforms using Canva➤ Updated company website so it fully represents organization’s work and mission