Michael Weisman Email & Phone Number

Melbourne, VIC, AU

Job Role:- Senior advisor to clients on supplier management best practices.- Lead client implementations for ISG’s CLMS and Third Party Risk Management (TPRM) cloud solutions, including project management and transitions to an outsourced Service Provider management service (service integrator Steady State).- Work with Sales to expand services for existing.

Job Role:- Service Management ownership of a $30M annual enterprise customer portfolio across Voice, Data, Network, Cloud and Collaboration.- Work with Sales to expand services for existing customer portfolios. - Own and lead customer advocacy across the customer base.Key Responsibility Areas:- Management of service delivery, providing governance and.

Owner of the strategic and operational delivery of Application Presentation & Delivery, SOE and End User devices lifecycle, Remote/Onsite 2nd Level User Help & Support, Executive Services, End User license management, Email Gateway Security.Management of suppliers to ensure successful delivery of services and outcomes that support Australia Post's.

Melbourne, Australia

• The primary purpose of the role was to ensure all aspects of support and client engagement were delivered against existing client contracts. Key to the success of the role and overall account retention, was being.
• Build and maintain strong client service delivery relationships, by proactively advocating for the clients’ requirements and when needed, negotiate for resources to ensure appropriate delivery of the agreed client.
• Work with internal support teams to maintain Operational Level Agreement performance in accordance with Service Level Agreements.
• Escalation point for timely resolution of high severity support incidents and responsible for Incident Management communications to my clients.
• Participate in ITIL Problem Management processes as a stakeholder, driving solution root cause and process improvements.
• Participate in ITIL Change Management processes as a stakeholder, advocating and approving changes to clients’ services.

Melbourne, Australia

Council's internal IT landscape is diverse and complex, with over 100 internally supported applications and large portfolio of disparate systems with custom integrations.Council employs 700+ staff, across 13 sites.Being a senior role, the position reported to the Head of IT.RESPONSIBILITIESManaged the delivery of End User Computing to Council’s 700 staff.