I am on a mission to help London's Letting Agents increase their re-lets, management retention and profits by improving the service their contractors provide to their landlordsI’ve worked in the property industry for over 5 years. I’ve been on both sides – agency and supplier to the industry – and I have always felt that something wasn’t adding up.On one hand Landlords need their agents to look after them and provide the best solutions possible. They have lots of choice and will… Show more I am on a mission to help London's Letting Agents increase their re-lets, management retention and profits by improving the service their contractors provide to their landlordsI’ve worked in the property industry for over 5 years. I’ve been on both sides – agency and supplier to the industry – and I have always felt that something wasn’t adding up.On one hand Landlords need their agents to look after them and provide the best solutions possible. They have lots of choice and will happily change agents if they do not think their agent is delivering value to themOn the other, the Letting agents need to operate efficiently and at profit, while juggling many landlords, dealing with rising business costs, new legislations, increasing competition, and worse, having to reduce their fees to win the business.Often, the outcome is an unhappy Landlord, a lost business relationship and the lost revenue that goes with it.A recent PropertyEye poll showed that one of the major reasons for these relationships breaking down is problems with contractors that the agent has referred to the landlord -the two most common problems being overcharging and poor quality work/customer service.Many agents see this as something outside of their control, in truth it is anything but.Letting Agents have long understood that lasting relationships with their landlords are key to their success, what they have perhaps underestimated is the degree to which their contractors help to facilitate this.I am here to help London's Letting Agents improve the service they are providing to their landlords, leading to more long lasting relationships and more revenue.If you want to know how I do that, please PM me Show less

• Preparing tenancy agreements for tenants • Negotiating contract renewals • Managing rental properties • Preparing inventories, and daily correspondence • Arranging for maintenance works to be carried out• Keeping the landlord up to date with arrears

• Offering excellent customer service to the customers. • Daily cash and cheque handling including foreign payments. • Ensuring that the tills balance up at the end of the day. • Arranging and generating appointments for the savings and mortgage advisors. • Working effectively as part of a hardworking and customer driven team. • Processing all incoming payments received by mail, fax and email. • Handling all cashier related enquiries from customers.

Developing extensive knowledge of Casio products and Ray bansDelivering excellent customer serviceApproaching and actively selling products to customersLeading a team of ten people ; motivating and strategising sales techniques