Euc - End User Compute Specialist
Current• Acted as the primary contact for escalations from the service desk team, offering documentation and coaching on newly discovered solutions and workarounds for issues.• Significantly contributed to securing our environment post-breach by conducting diverse Essential 8 security checks and implementing necessary changes.• Implemented application control measures, including rules and agents, in alignment with Essential 8 guidelines.• Effectively overseen the transition from a Citrix… Show more • Acted as the primary contact for escalations from the service desk team, offering documentation and coaching on newly discovered solutions and workarounds for issues.• Significantly contributed to securing our environment post-breach by conducting diverse Essential 8 security checks and implementing necessary changes.• Implemented application control measures, including rules and agents, in alignment with Essential 8 guidelines.• Effectively overseen the transition from a Citrix thin client-based infrastructure to a Windows 10 Autopilot environment seamlessly integrated with Fortinet security and VPN solutions.• Directed a nationwide laptop deployment spanning Australia, skillfully managing Office 365 provisioning, and promptly resolving initial incidents as they emerged.• Implemented thorough laptop management protocols for Autopilot devices, including extensive documentation, helpdesk team training, and procedural guidelines.• Identified vital hardware and software issues during the rollout stages, then implemented systematic staged deployments of suitable remedies.• Utilized PowerShell to develop various solutions for automating software uninstallation, resolving Microsoft-related issues, and executing additional administrative tasks.• Skillfully conducted application packaging and deployment via Intune.• Efficient administration of policies utilizing both Group Policy and Intune.• Directed and managed the implementation of TeamViewer Tensor for providing remote IT support, resulting in the retirement of Remote Help.• Conceived and implemented the creation of a hardware asset registry using PowerApps, seamlessly integrated into SharePoint.• Played a role in deploying Citrix VDA to facilitate remote laptop access. Show less
