Michael A. Email & Phone Number

Riverside, CA, US

• As a Support Technician, I assisted insurance agencies that write insurance with Mercury Insurance on account maintenance, quote and policy processing errors. Additionally, assistance was provided to internal Mercury.
• Guided new agents to confirm agency user’s account information and internal site usage
• Assisted agencies writing business with Mercury across 13 states on quote and policy processing errors
• Escalated higher issue tickets to relevant internal teams for both third-party agents and internal Mercury employees through ServiceNow
• Performed troubleshooting for hardware, software, and account problems for Mercury Insurance employees

• As a Service Desk Analyst, I worked across a large variety of devices and programs to help restaurants recoverfrom issues that hinder daily operations and sales.
• Working in Restaurant Care department across 7,000 Taco Bell locations
• Troubleshoot with store management to bring operation related devices and equipment back tofunctionality
• Log incident information and update tickets with ServiceNow
• Navigate SQL to address information loss and other database issues

• As a Wireless Team Lead, I co-ordinated with the MarketSource Store Manager to create team schedules, back room inventory, and manage store relations with District Management while assisting Sales Representatives in.
• Coordinated with team members to create a work schedule for the team.
• Organized requisitions with Target management to order supplies to refill materials needed for daily operations.
• Audited mobile inventory counts daily ensuring accuracy.

Anaheim, California, United States

• Sales Representatives use insightful knowledge of mobile devices and accessories to assist customers in making well informed purchases.
• Utilize specialty knowledge of different phone models to assist customer purchases of pre-paid and flagship mobile devices.
• Assist Consumer Cellular customers by answering questions and informing basic usage of cellular devices.
• Regularly enroll in educational courses to stay up to date on new promotional offers as well as upcoming mobile releases.

Anaheim, California, United States

• I performed a series of daily tasks to create an organized and easily accessible salesfloor to ensure an excellent guest experience.
• Guided customers to requested items and recommended additional relevant products or services.
• Filled the sales floor and stocked products in the back room as needed to maintain inventoryaccuracy.
• Trained new team members on how to perform daily duties and store policies to follow.

Anaheim, California, United States

• Guest Service Advocates operate cash registers and assist with Self-Checkout use to handle customer transactions, and answer any questions on products, policies or services.
• Informed customers on store policies, offers and product return information.
• Maintained all machines’ cash stock and refilled when needed.
• Trained new team members on handling transactions and other daily duties.

Anaheim, California, United States

McDonald’s crew members work in the kitchen preparing food and at the front counter helpingcustomers through the ordering process and completing other assigned tasks.